Team Lead - Benefits Verification

KEYS RESPONSIBILITIES:

• Supervise a team of Coordinators
• Provide domain knowledge and end to end service delivery
• Provide insights to the leadership on any areas of improvement and manage change within the process
• Resource management to ensure continuity of delivery and high-quality service
• Resource development and coaching and counselling to ensure learning and capability enhancement of CSAs
• Continuous monitoring to improve service delivery and ensure maximized efficiencies across all processes

QUALIFICATIONS:

• At least SOLID 2 years experience as a Team Leader handling Health Care Account in a BPO industry
• 2+ years healthcare call center and/or customer service experience required
• Active RN license not required
• Good Communication Skills
• Can Start Asap
• Willing to work onsite ( Cebu City )
• Good Attendance from last account