Team Leader - Non Voice

Job Description:

• Responsible for supervising, managing and motivating team members daily.
• Contact point for all team members
• Manage effective communication and to act proactively to ensure smooth team operations and effective collaboration.
• Planning daily activities and delegating tasks
• Clearly outlining goals and ensuring group members understand what's expected of them
• Educating and training new group members as well as support staff
• Meet Operations Key Performance Indicators Attendance, Quality, Tokens Per Hour
• Develop action planning to improve productivity, identify potential problems and solutions.
• Will be working hand and hand with the Record and Review Operations Manager to ensure proper communications, directions, and implementations.
• Manage the fair and consistent application of performance management and disciplinary measures as necessary.
• Escalate any appropriate problems to Record and review management.

Required Skills and Experience:

• Team management experience
• Effective Coaching, good communication skills and excellent Leadership style
• Minimum of 2-3 years experience in a BPO industry
• Strong coaching and people driven skills.