Healthcare Representative

• Will provide inbound and outbound telephony.
• Will handle full benefit verification with patient insurance.
• Will provide information back to Alkermes and document.
• Will communicate relevant information to Alkermes Patient Access Service Team (PAS)
• Will provide follow up with Specialty Pharmacy (SP) when needed to determine whether or confirm the drug has been delivered.
• Will provide Transition related Services to Participants (Appendix A)
• Completed a minimum of 2 years in college
• 1 Plus years healthcare call center. Claims or Health Insurance background preferred.
• Exceptional English verbal and written communication skills
• Handy with MS Windows and other computer applications
• Customer service experience or customer service-oriented skills such as empathy, active listening, and resolution-minded aptitude
• Ability to multitask, think critically and problem solve to address customer needs and barriers to product fulfillment
• Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment
• Empathetic and patient focused approach
• High attention to detail, diligence and reliability

Qualifications & Desired Skills

• Experience: 1 year and Up
• Education: Graduate/Post Graduate

Skills

• At least 1year and Up experience in BPO
• USRN/RN License preferred
• Good Communication Skills
• Can Start Asap
• Willing to work in Cebu
• Willing to work onsite
• Self-learner interested in both the how and the why
• Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
• Demonstrates ability to coach and provide feedback to analyst