Systems and Network Administration (Level 1)

Accountabilities:

• Successfully research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot advanced technical issues, including but not limited to
• firewalls, switches, windows servers, and cloud environments such as Azure, account
• setup, network configuration, application support, Active Directory management,
• security incident response, etc.
• Communicate regularly with assigned clients to ensure service quality meets client
• expectations.
• Provide critical incident management and be the interface between clients and technical
• teams within the company during outages and other significant events!
• Prioritize and manage several open issues at one time.
• Document and follow up with clients to ensure their IT systems are fully functional after
• troubleshooting.

Requirements:

• 3 - 5 years of solid experience in Systems administration position, preferably in an
• MSP environment
• Advanced technical troubleshooting experience, recognizing and resolving issues in
• several IT environments.
• Strong proficiency in end-customer communication skills, with the ability to successfully
• identify and address concerns.
• Administration experience with Windows AD environments, storage area networks,
• DHCP, and DNS
• Robust knowledge of Citrix Virtual Apps & Desktops, Microsoft Failover Cluster,
• Microsoft Hyper-V Manager, Microsoft System Center Virtual Machine Manager
• (SCVMM)
• Experience with hypervisors and virtualizations sub-systems
• Administration experience with Microsoft Azure, Office365 and AWS.
• Desktop support expertise, including Windows, Mac OS X, Linux, and Office 365.
• Proficient in administering and troubleshooting VoIP system.
• Skilled in configuring and troubleshooting Cisco network equipment.
• Expertise in administering storage arrays and backup tools.

Additional:

• Professional IT Certifications such as MCSA or MCSE (Microsoft 365 & Azure), Cisco
• CCNA, CCNP, CCIE, or VMware VCP are ideal