Helpdesk Agent

Responsibilities

• Provide technical and application support for a variety of services being delivered in Computer-based and Paper-based environments at both PSI and non-PSI controlled facilities.
• Participate in the configuration, assembly, and installation of PSI servers and workstations and provide consistent, reliable monitoring of critical applications and services.
• Investigates system problems and provides solutions using specific product knowledge, system utilities, and operating environment.
• Develop PSI-specific proficiency in hardware configuration, assembly, and installation
• Participate in the Quality Assurance process of testing application releases.
• Support General IT network, desktop and infrastructure as needed

Qualifications

• Bachelors degree preferred.
• Minimum of 1-3 years Technical Support experience
• A+, Network+ and Security+ certifications preferred.
• Excellent verbal and written communication skills.