Training Manager

Job purpose

As the Training Manager you will be developing and executing strategic plans for the Quality, Training, Process Documentation and Lean Programs to support growth. You will lead these teams to innovate current processes and support implementations of new products. Your role is critical to maintain high quality outcomes for clients and team members.

Key responsibilities

• Develops the operational strategy for the Quality Management, Training, Process Documentation and Lean programs.
• Develops objectives, sets priorities, and executes plans consistent with long-term business strategies, while capitalizing on opportunities and managing risks.
• Manages the Training departments that oversee the Operational programs including, the support of large scale implementations, new hire and on-going training programs for internal and external audiences. Knowledge of instructional design principles for instructor-led and web-based training preferred.
• Collaborates with the Organizational Development department and executive leaders to design and deliver corporate training programs for leaders.
• Manages the Lean training program to promote a culture of continuous improvement and critical thinking.
• Manages Quality Management teams and programs for internal and external audit programs - including programs to support our provider network, and program standards to meet accreditation requirements.
• Manages the Process Documentation teams to create user friendly task-level documentation and manages the Critical Business Process Review Program to ensure risk mitigation and process clarity.

Qualifications & Desired Skills

• Experience: 3-5 years
• Education: Graduate/Post Graduate
• Technical / Functional:
• Ability to analyze data and coach leaders on use of data required.
• Detail-oriented with the ability to navigate challenging business issues and work as part of cross-functional teams to determine root cause, assess risk and develop business solutions with a clear return on investment.
• Experience managing multiple concurrent programs or large project portfolios required.
• Experience in designing and leading Quality Assurance programs
• Experience managing training and educational programs for operational functions and executive audiences

Behavioral :

• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
• Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
• Ability to multi-task and meet timelines
• Self-driven and detailed oriented