Customer Service Representative

The Customer Experience Executive will receive training and is expected to have mastery and knowledge of the Clients features, benefits, quality and other service elements which can be made available to customers in the future. The primary responsibility is to respond to customer service inquiries via Phone, Chat, email. These inquiries include but are not limited to: account maintenance, payment schedule movement, order declines, waive/refund fees, etc.

Responsibilities

• Addressing Inbound and/or outbound customer queries
• Connect and resolve issues with customers using written and/or verbal communication
• Recognize, apply and explain your product or service knowledge to resolve customer queries

Candidate requirements

• 0-2 years of experience working in a retail ecommerce domain
• Exceptional verbal and written communication skills for English language
• Proficient in Microsoft Office, Google Workspace, and call center software
• Skilled at quickly establishing rapport and earning trust
• Friendly, confident, and capable phone presence
• Strong attention to detail, recognizing the importance of accuracy
• Experience managing multiple tasks across various channels
• Process-oriented yet adaptable, able to learn quickly in changing situations
• Effective at problem-solving, negotiation, and resolving conflicts in a constructive manner
• Maintains a customer-focused approach even under pressure
• Demonstrates a sense of urgency in tasks
• Flexible availability, willing to work a rotating schedule
• Collaborative team player with the ability to work independently
• Hands on experience on computers and can reach 45 words per minute typing speed

Candidate Qualifications

• High School diploma or equivalent
• Experience in Retail Domain
• Bachelors Degree