Client Services Specialist

The Client Services Specialist is responsible for daily operational tasks relating to the administration and implementation of Credentialing Examinations for clients, as well as assisting department directors and leadership with projects and deliverables related to specific client assignments.

• Provide daily customer service support to clients
• Client setup and implementation for computer-based testing, paper/pencil exams, on-line and record and review exams, application processing, data processing, record keeping, beta testing set-up, imports & exports, use of Microsoft Office systems and proprietary software
• Ability to understand complex set-up and administration of Self-Assessment and Final Exit
• Examinations using proprietary software
• Timely resolution of client inquiries and complaints through use of electronic ticketing system
• Creating and running reports on varying and set schedules as well as importing client data, as required
• Proofreading and editing publications related to candidate materials as well as test center and test administrator documents
• Adheres to department policies and processes
• Other duties as assigned that pertain to the management of client examination programs

QUALIFICATIONS

• Bachelors degree in business management, business administration, or a related field
• 1-2 years job related experience
• Good communication skills both written and verbal
• Strong knowledge of computer operating systems and MS Office tools and application
• Knowledge in Office 365
• Knowledge in SalesForce/Zendesk/Jira/Ivanti is a plus
• The ability to communicate complex procedures to other colleagues
• Attention to detail
• Adaptability and Teamwork
• Focus on everyday tasks and committed