Technical Support Representative

Job Description

• First point of contact for all users calling for Helpdesk Support hotline.
• Deals with hardware and application support queries and issues reported to the support desk
• Take ownership and responsibility of issues from start through to a successful resolution
• Escalate issues and involve Tier 2 wherever required in order to resolve issues as quickly as possible.
• The duties require that the Helpdesk Desk Agent receives and logs queries using some applications such as Zendesk, Live Person and other Helpdesk related applications.
• Develop sound understanding of Helpdesk operations and related applications and systems as well as business-related processes and procedures.
• Develop technical knowledge of each system within the company profile and specialized knowledge of certain nominated application.
• Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
• Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures.

Qualifications

• Can Start Asap
• Can speak English fluently
• Can work Onsite in Ortigas and Clark
• With Helpdesk or TSR experience preferred
• At least 1-2 years experience in a BPO industry