Trainer ( Pioneer Insurance Account )

We are seeking an experienced Trainer with a strong background in the insurance industry to join our Functional Training Development team. The ideal candidate will be responsible for delivering comprehensive training programs, primarily focused on insurance-related products, processes, and customer service excellence. The Trainer will play a key role in enhancing the skills and knowledge of our employees, ensuring they are well-equipped to meet business objectives and deliver outstanding service to our clients.

Key responsibilities

Key Responsibilities:

1. Training Program Development:
2. Design and develop training materials, including manuals, presentations, e-learning modules, and assessments tailored to the insurance industry.
3. Customize training programs to meet the specific needs of different teams and departments, including underwriting, claims processing, customer service, and sales.

2. Training Delivery:

• Conduct engaging and interactive training sessions, both in-person and virtually, on a wide range of insurance-related topics such as policy underwriting, claims management, regulatory compliance, and customer interaction best practices.
• Utilize various training methods, including role-playing, case studies, and simulations, to enhance understanding and retention of information.

3. Subject Matter Expertise:

• Serve as a subject matter expert in insurance processes and products, staying up to date with industry trends, regulatory changes, and new products.
• Provide insights and recommendations on best practices to improve training content and delivery.

4. Evaluation and Feedback:

• Assess the effectiveness of training programs through feedback, surveys, assessments, and performance metrics.
• Provide constructive feedback to participants to help them improve their knowledge and skills.
• Continuously update and improve training materials based on feedback and evolving business needs.

5. Collaboration:

• Work closely with department heads, team leads, and HR to identify training needs and develop customized training plans.
• Collaborate with other trainers and Training Manager to ensure consistency and alignment of training programs across the organization.

6. Compliance and Certification:

• Ensure all training programs are compliant with industry regulations and internal policies.
• Assist in the preparation and administration of certification programs related to insurance products and processes.

7. Reporting and Documentation:

• Maintain detailed records of training sessions, attendance, and outcomes.
• Prepare and present training reports to management, highlighting key achievements and areas for improvement.

8. Continuous Improvement:

• Stay informed about the latest training techniques, tools, and technologies to enhance the effectiveness of training programs.
• Participate in professional development opportunities to maintain expertise in both training delivery and the insurance industry.

Qualifications & Desired Skills

Qualifications:

• Bachelors degree in insurance, Business Administration, Education, or a related field.

Experience:

• Minimum of 3-5 years of experience in the insurance industry, with a focus on underwriting, claims, or customer service.
• At least 2 years of experience in a training or instructional role, preferably within an insurance company or financial services environment.

Skills:

• Strong understanding of insurance products, processes, and regulations.
• Excellent communication and presentation skills, with the ability to simplify complex information.
• Proficiency in using training software and tools (e.g., LMS, e-learning platforms).