eStore Project Manager

Job Purpose:

• Overall Ownership of delivery, by managing either in-house projects or through partners in defined timelines and budget.
• Must have good knowledge implemented Change Management and Vendor Management.
• Knowledge of QMS, ISO-9001 and successfully managed partners.

Execution:

• Reviewing the projects (Partner Led or Inhouse) and engaging the respective HQ Businesses.
• Facilitate and monitor projects based on lean tenets, tools usage and non linearity to improve productivity.
• Publish and implement Quarterly business review with Partners.
• Formulate value delivery framework and ensure that the value delivery ideas are conceived and implemented by every partner and also for in-house projects.
• Proactive review of projects on a weekly basis and be able to anticipate potential trouble and prevent it. Not just manage by exception.
• People supply chain: Plan for people supply chain and identify key positions on a proactive basis.

Risk and Compliance:

• Review the programs and projects objectively and ensure proactive risk and dependency management.
• Identify compliance and 100% adherence to contract through quarterly audits.
• BCP plan and conduct the frequent validation of compliance through call-tree and tabletop tests.
• Create processes, tools, sustainable review mechanisms to ensure all types of contractual risks and ensure partners' adherence on compliance are managed properly.

Competencies:

• Business Acumen and business focus.
• Strong analytical and problem-solving skills.
• Strong communication and interpersonal skills to work effectively with teams.
• Ability to work independently as well as in a team environment both with HQ and with Partners.
• Readily adapts to change.
• Delivery Excellence, Managed Services, and Development projects experience.
• People Management.
• Customer engagement and relationship building.

Results:

• Higher operational efficiency.
• Value delivery demonstration.

Empowerment:

• Governance at the partner/program to have continuous focus on partners, delivery, and operations.
• Take decisions at Program level to meet the targets of HQ Business.
• Conduct QBRs for continuous evaluation of partners.
• SPOC for HQ Business and Partners.

Education & Experience:

• Bachelors degree.
• More than 5 years of experience in Project Management in the Hybris platform, managing a team size of more than 5 members, and direct client interaction.
•  Experience in Project management/Vendor Management with good knowledge in QMS systems.
• Extensive experience in using Agile/Sprints & a product (MVP) centric design; Applying Devops (CICD) and automation throughout the program development and rollouts.
• Ample onsite experience including stakeholder management.
• Overall delivery operational experience (Demand and supply, resource fulfillment, financial process-internal-external).
• Drive Innovation within the team.
• Strong team player, able to work effectively as part of cross-functional and distributed team.
• Experience in working with virtual teams is preferred.
• Helps the team achieve excellence in areas including quality, predictability, flow, and velocity. Helps the team focus on daily and iteration goals in the context of team objectives.
• Effective analytical skills to grasp complexities and perceive relationships among problems, issues, and solutions.
• Excellent Communication skills (stakeholder management, negotiation, Facilitation, influencing) including strong skills in active listening to improve team effectiveness and performance.
• Exposure to Tools like JIRA is preferred.
• Experience in organizing and facilitating the scrum ceremonies. Expertise in SAFe Agile. Good Command on Java, Angular & Microservices.