Senior SAP S/4HANA Service Functional Consultant

Key Responsibilities:

• Analyze business needs and translate them into functional requirements for SAP S/4HANA Service processes, including Service Contracts, Service Orders, In-House Repairs, Billing, and related scenarios.
• Facilitate business workshops, requirement-gathering sessions, and solution design discussions with key stakeholders and project teams.
• Provide strong functional expertise in SAP S/4HANA Service architecture, business objects, and end-to-end service processes.
• Configure organizational structures, master data, and related data flows within the SAP Service environment.
• Design and configure Service Management processes, including transaction types, item categories, pricing procedures, and related settings.
• Configure and support end-to-end onsite service and field service processes.
• Design and configure In-House Repair processes and related business scenarios.
• Configure advanced Service Order execution and management processes.
• Configure and customize Service Requests, Order Quotations, Service Contracts, Service Billing, Service Confirmations, Maintenance Service, External Services, Recurring Services, and other relevant service scenarios.
• Set up and manage Business Partner configuration and related master data.
• Manage Service Master Data, including Technical Assets, Installed Base, and Installed Components, covering configuration, customization, and processing.
• Configure and manage Service Products, Product Bundles, and associated master data.
• Ensure the effective end-to-end execution and management of SAP Service processes.
• Design and support integrations between SAP Service and other SAP modules, including PM/EAM, Sales, FI/CO, MM, HR, Accounting, CATS, and related systems.
• Support the development, analysis, and validation of SAP Service reports and reporting requirements.
• Demonstrate strong knowledge of SAP Fiori applications relevant to SAP Service.
• Apply knowledge of SAP ECC and SAP S/4HANA Customer Service and Service solutions.
• Support and contribute to SAP Service mobile application solutions.
• Prepare detailed Functional Specifications for mobile and other service-related solutions.
• Develop, document and execute functional and unit test scripts to validate implemented solutions.
• Produce clear and comprehensive solution documentation and deliver professional presentations to business and technical stakeholders.
• Collaborate closely with technical teams, including ABAP, Cloud, and Support teams, to ensure successful delivery of functional solutions.
• Provide functional support throughout data migration activities, cutover, deployment, and Go-Live.
• Support post-Go-Live activities, issue resolution, and stabilization of SAP Service processes.

Core Expertise:

• SAP S/4HANA Service
• SAP ECC Customer Service
• Service Management & Field Service
• Service Contracts & Service Orders
• In-House Repair
• Service Billing & Pricing
• Service Master Data & Technical Assets
• SAP Fiori & Mobile Service Solutions
• SAP PM/EAM, SD, FI/CO, MM, HR & CATS Integration
• Functional Specifications, Testing & Documentation
• Data Migration & Go-Live Support.