About the job Shift Manager
Job Description
About the job
Position: Shift Manager
Work Area: Front of the House
Immediate Supervisors: Owner/Operations Manager/Area Supervisor
The company started in 1989 as the first heirloom and organic coffee company in the USA. Company is a strong, growing company with a bright future filled with many exciting opportunities. We are always looking for great, kind, hard working people to join our team and become a part of the growing! We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
Position Overview
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Supervisors may assign additional responsibilities and the responsibilities may change as the needs of the business change.
Responsibilities:
Open the door and shut off the alarm. Set lights and air conditioning.
Read the Red Book and try to solve any pending issues from the previous shift.
Assign opening duties to all Front of the House positions.
Review break violations reports and provide corrections.
Check email for catering orders and office requests. Send a labor log and sales report.
Conduct 5 minutes meeting to communicate to employees about safety, guest service, any food related items, promotions and training.
Prepare all paperwork and set cash for registers. Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with policies and procedures.
Ensure that the caffé is set up correctly.
Receive all pastries and dessert items for quality and presentation.
Receive all deliveries from all vendors, check in and organize stock.
Check uniforms for name badge, swipe cards, safety shoes, safety belts and cutting gloves.
Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
Terminations need approvals from either Founder, Area Supervisor and/or Human Resources.
Check trash outside, umbrellas and outside set up.
Send employees on break, observe and provide training for employees performance and work productivity.
Every half hour check for guest satisfaction inside and outside dining areas. Deal with all Guest issues. Make sure you carry guest coupons with you always.
Deal with all employee issues including disciplinary actions.
Close registers and count and verify all monies.
Check and maintain the overall appearance of the caffé inside and outside.
Communicate with co-managers and cashiers about any 86 items.
Communicate with co-managers any guest and employee issues.
General and Safety:
Use a safety belt and safety shoes at all times.
Use a hand truck to move or lift anything over 15 lbs.
Must perform physical activities in a variety of environmental conditions that require moderate strength including climbing, lifting, balancing, walking and handling of materials. Must be able to stand for long periods of time.
The position requires lifting of 25 lbs. Anything over 25 lbs. assistance will be given to you.
Watch for wet floors and spillage, put signs and dry immediately.
CLEAN AS YOU GO! Watch for food, debris and objects on the floor.
The position requires the employee to be friendly and courteous.
Our Guests always come first! Use Please and Thank you at all times!
Physical Requirements:
The ability to lift 25/pounds unassisted
Handle a variety of interesting tasks that keep you active and motivated.
Move comfortably over different terrains and spaces.
Climb ladders safely as part of your routine.
Adapt to working in colder temperatures as needed.
Wear protective gear for most of the day.