Job Description:
We are currently seeking a Service Desk Agent to join our team in Timișoara, Romania. This is a full-time role with a hybrid work model (3 days in the office and 2 days from home) after completing a three-week training period.
Duties and Responsibilities
- Monitor and address system and application issues in a timely manner.
- Provide customer support through phone, email, and chat during rotating shifts.
- Perform basic troubleshooting and fault isolation to diagnose problems.
- Follow established procedures for system maintenance and updates.
- Assist users with inquiries and help desk-related concerns.
- Collaborate with higher-level support teams for issue escalations and resolutions.
- Track and analyze help desk performance metrics.
- Troubleshoot and resolve basic operating system and network-related issues.
- Configure and manage applications while ensuring smooth system operations.
- Work closely with senior support teams on escalated and complex issues.
Requirements
- Fluent in German (B2 or above) with strong written and spoken communication skills.
- Fluent in English (B2 level).
- Strong ability to understand customer needs while aligning with business objectives.
- Excellent problem analysis and critical thinking skills.
- Proficiency in MS Office Suite and a basic understanding of network concepts.
- High attention to detail and accuracy.
- Strong problem-solving abilities and ability to manage multiple tasks.
- Capacity to engage with diverse stakeholders and negotiate effective solutions.
- Collaborative, team-oriented approach to achieving goals.
- A technical background is preferred, particularly in telecommunications.
- 0-2 years of experience in customer support or service roles.
- Familiarity with network management tools (e.g., NMS, OSS) is a plus.
- Comfortable working in a fast-paced, customer-facing environment.
- Ability to quickly learn new technologies and adapt to evolving tools and systems.
What We Offer
- Monday to Friday schedule: 09:00 AM - 5:30 PM.
- A dynamic, creative, and friendly team environment.
- Tools and guidance to support career growth.
- Team events and a warm, welcoming atmosphere.
- Meal allowance and transportation reimbursement.
- Vacation bonus and fitness/wellness reimbursement.
- Gift vouchers for Christmas and Easter.
- Private health insurance.
- And much more!
If you're looking for an opportunity to grow in a supportive, fast-paced environment, we encourage you to apply!