Job Description:
Job Title: Forex Retention Agent (Indian Market)
Location: United Arab Emirates (UAE)
Company Overview:
Join a fully regulated brokerage firm with a strong global presence. We specialize in providing top-quality trading services, cutting-edge platforms, and exceptional customer support to a diverse international client base. Our dedication to compliance, transparency, and innovation helps us maintain a strong reputation in the Forex and CFD industry.
Key Responsibilities:
Client Retention: Engage with existing traders from the Indian market to build trust, foster long-term relationships, and maximize client satisfaction.
Account Management: Maintain a thorough understanding of clients’ trading activities, address their concerns proactively, and offer tailored solutions or product offerings.
Upselling & Cross-Selling: Identify opportunities to present new services, trading tools, or promotions that can enhance clients’ trading experiences.
Market Updates: Keep clients informed about market trends, economic news, and trading insights relevant to the Indian market.
Compliance: Adhere strictly to all regulatory guidelines and company policies to ensure ethical and compliant operations.
Requirements:
Experience: A minimum of 6 months in a Forex retention or similar customer retention role, preferably in a financial/brokerage setting.
Language Skills: Fluency or strong proficiency in English and at least one major Indian language (e.g., Hindi, Bengali, Punjabi, Tamil, etc.).
Location: Must be based in the United Arab Emirates (UAE) with a valid residence visa or the ability to legally work in the country.
Regulatory Knowledge: Familiarity with regulated environments and compliance requirements within the financial services sector.
Customer-Centric Mindset: Strong communication, negotiation, and interpersonal skills to effectively engage and retain clients.
Goal-Driven: Ability to meet retention targets, KPIs, and contribute positively to the sales and retention team’s overall performance.
What We Offer:
Competitive Compensation: Base salary plus attractive commission and bonus structures tied to performance.
Comprehensive Training: Ongoing professional development on trading products, platforms, and market updates to keep you at the top of your game.
Regulated Environment: Work with a reputable, fully regulated broker dedicated to ethical business practices.
Collaborative Culture: Join a supportive team that values innovation, diversity, and excellence.
Career Growth: Opportunities for advancement and specialization in a thriving Forex and CFD industry
How to Apply:
If you meet the above criteria and are ready to take your Forex retention career to the next level, please send your CV and a brief cover letter to [HR email address/online application link] with the subject line “Forex Retention Agent (Indian Market) – UAE”.
We appreciate all applications; however, only those selected for
an interview will be contacted. Thank you for your interest!