Job Description:
The Guest Relations Host plays a crucial role in providing exceptional customer service to our guests. This position involves welcoming guests, addressing their inquiries and needs, and ensuring a memorable experience.
Responsibilities
- Guest Welcome: Greet guests warmly upon arrival, providing a friendly and inviting atmosphere.
- Information Provision: Provide clear and accurate information about hotel amenities, services, and local attractions.
- Guest Assistance: Assist guests with various requests, such as luggage assistance, dining reservations, and transportation arrangements.
- Problem Resolution: Address guest concerns and complaints promptly and professionally, striving to find satisfactory solutions.
- Feedback Collection: Gather guest feedback to identify areas for improvement and contribute to overall guest satisfaction.
- Teamwork: Collaborate with other team members to ensure smooth operations and maintain a positive work environment.
Qualifications
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to work effectively under pressure
- Passion for providing exceptional customer service
- Basic knowledge of local attractions and amenities
- Fluency in English