Job Openings
Team Leader - Insurance
About the job Team Leader - Insurance
Responsibilities:
- Lead and supervise a team of insurance agents, providing guidance, support, and coaching to ensure team performance targets are met or exceeded.
- Conduct regular performance evaluations and provide feedback to team members to support their professional development and growth.
- Monitor team metrics, including sales targets, customer satisfaction scores, and quality assurance standards, and implement strategies to improve performance as needed.
- Collaborate with management to develop and implement process improvements and best practices to enhance team efficiency and effectiveness.
- Serve as a point of contact for escalated customer inquiries or complaints, ensuring timely resolution and maintaining high levels of customer satisfaction.
Qualifications:
- At least 2 years of Team Lead experience in an Insurance Account or similar role.
- Strong leadership, communication, and interpersonal skills.
- Proven ability to motivate and inspire team members to achieve and exceed performance goals.
- Excellent problem-solving and decision-making abilities.
- Proficiency in insurance industry regulations, products, and processes.