Trainer

Responsibilities:

• Execute training across different mediums: in-classroom and eLearning
• Plan, organize, and implement a range of training activities for new hires as well as current employees of the company;
• Lead in-classroom training for new hires
• Conduct 1-1s with new hires to provide performance feedback and address any training gaps
• Assist in the development of learning curricula
• Monitor linkage between curriculum and improved learner job performance
• Proactive in mastering skills across different teams
• Create and maintain single source of truth documentation - workflow processes and standards that efficiently moves training assets through the design and development lifecycle.
• Align and/or develop global processes or workflows the ensure consistency, streamlined efforts, and operational excellence.
• Review training materials to ensure that they are clear, effective, engaging and scalable learner experiences.
• Analyze data to identify opportunities for process, knowledge and communication improvements.
• Manage course translation and localization processes

Minimum Qualifications:

• Minimum 2-year experience in training in the BPO.
• Self-directed and takes initiative in tackling problems big and small.
• Excellent team player with experience working cross-collaboratively with multiple stakeholders.
• Clear and effective written, verbal, and visual communication skills.
• Superior organizational, time management, and prioritization skills.
• Experience in education, learning & development, training, instructional design desired.
• Experience with learning management systems (LMS) or similar systems is advantage.
• Extensive knowledge of instructional design theory and learning principles.
• Proven ability to master the full training cycle.
• Ability to present complex information to a variety of audiences.
• Proficiency in MS Office and in database software.
  
• Communicate with stakeholders and ensure team learning solutions are discoverable, accessible and effective.

Work Arrangement: Onsite; Shifting