Cloud Kitchen Manager

Job Title:

Cloud Kitchen Manager

Position Overview:

We are seeking a highly organized and proactive Cloud Kitchen Manager to oversee the operations of a cloud kitchen facility. This role involves managing kitchen staff, streamlining order processes, coordinating with delivery platforms, and ensuring high-quality food production and customer satisfaction. The ideal candidate will have a strong background in operations, leadership, and a deep understanding of delivery-focused food businesses.

Key Responsibilities:

1. Operational Management:

• Manage the day-to-day operations of the cloud kitchen, ensuring efficiency and seamless workflow.
• Oversee order processing and ensure timely and accurate preparation for deliveries.
• Monitor kitchen equipment and ensure regular maintenance and functionality.
• Ensure compliance with health, safety, and food hygiene standards as per Saudi regulations.

2. Staff Management:

• Recruit, train, and supervise kitchen staff to maintain high performance and productivity.
• Schedule staff shifts to ensure adequate coverage during peak hours.
• Conduct performance reviews and provide coaching or training as needed.

3. Delivery Coordination:

• Act as the point of contact for delivery partners like Talabat, Jahez, or HungerStation.
• Monitor delivery times and resolve any logistical or operational issues.
• Ensure proper packaging to maintain food quality during transportation.

4. Quality Control:

• Implement and monitor quality assurance processes to maintain consistent food standards.
• Conduct regular audits to ensure compliance with food safety regulations.
• Address and resolve customer complaints or quality-related issues promptly.

5. Inventory and Supply Chain Management:

• Monitor inventory levels and coordinate with suppliers for timely replenishment of stock.
• Optimize purchasing processes to minimize wastage and control costs.
• Track and forecast inventory needs based on demand trends.

6. Financial Oversight:

• Assist in budgeting and financial planning for the kitchen.
• Monitor costs related to food production, labor, and delivery operations.
• Analyze key performance indicators (KPIs) to identify areas for cost reduction or efficiency improvements.

7. Marketing and Business Development Support:

• Collaborate with marketing teams to coordinate promotions on delivery platforms.
• Work with chefs and culinary teams to introduce new menu items or virtual brands.
• Use data analytics to identify popular dishes, optimize pricing, and improve customer satisfaction.

Qualifications:

• Bachelors degree in Hospitality Management, Business Administration, or a related field.
• Proven experience in kitchen management, cloud kitchens, or food delivery operations.
• Strong knowledge of inventory management, logistics, and food production processes.
• Proficiency in delivery management platforms (e.g., Talabat, Jahez, HungerStation).
• Excellent leadership, organizational, and problem-solving skills.
• Ability to work under pressure in a fast-paced environment.
• Knowledge of Saudi food safety regulations is a plus.
• Fluent in English; Arabic language skills are an advantage.

Key Competencies:

• Operational Efficiency: Ability to streamline processes and improve kitchen productivity.
• Customer Orientation: Focus on delivering excellent customer service and resolving issues quickly.
• Data Analysis: Use analytics to improve operational and financial performance.
• Leadership: Lead and motivate a team to achieve high performance.
• Attention to Detail: Ensure all aspects of kitchen operations meet the highest standards.

What We Offer:

• Competitive salary package, including housing and transportation allowances.
• Medical insurance and other benefits as per Saudi labor laws.
• Opportunity to grow with a fast-expanding cloud kitchen business.
• Dynamic and collaborative work environment in a growing industry.