Director of Operations

Job Title:

Director of Operations

Reports to:

COO/CEO

Job Summary:

Plan, direct, or coordinate the operations of a restaurant group. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.

Key Responsibilities:

• Promote, work, and act in a manner consistent with the mission of the company
• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal
• Achievement or to identify areas needing cost reduction or program improvement.
• Direct and coordinate operations, service, menu, restaurant environment, cleanliness standards, management development service style/system, food safety and internal marketing initiatives at the units.
• Coordinate activities between all departments for smooth and efficient implementation of food and beverage initiatives, service initiatives, operational updates, and training programs.
• Prepare staff work schedules and assign specific duties.
• Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
• Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency
• Provide leadership and coaching to management in the areas of recruiting, hiring, training, coaching, and motivating employees in order to achieve goals and objectives.
• Identify training needs and initiate development of all general managers and management.
• Lead the design, implementation, and integration of new and existing training programs, operations manuals, continuing education, assessments, resources, processes, and initiatives that establish a brand-wide culture of continuous learning.
• Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
• Conduct weekly briefing reports for general managers that include follow-up on all important items discussed in previous briefings.
• Conduct weekly unit management meetings with a standard agenda.
• Plan or direct activities such as sales promotions that require coordination with other managers.
• Attend weekly meetings with president/owner to discuss follow-up on all important items discussed in prior meetings and those that are directly/related to the company objectives.
• Facilitate open discussions and communication with team members, and other business or vendor partners to improve organizational efficiencies and practices.
• Conduct field visits to all locations as necessary to assist with operational items, continuous improvement, and further develop best practices that drive sales and profit.

Supplemental Responsibilities:

• Analyze menu, cost of items, price of items, and movement to maintain the most profitable product mix.
• Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
• Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
• Assist with planning and implementation of annual events and company meetings as required.
• Recommend locations for new facilities, plan restaurant layouts, or oversee the remodeling or renovating of current facilities.
• Complete other tasks, projects and job duties as assigned and/or deemed appropriate.
• Troubleshoot issues with POS provider on issues that cannot be resolved internally.

Tools & Technology (Examples in parentheses):

• Cash registers
• Laser printers
• Notebook computers
• Personal computers
• Point-of-sale terminals and workstations
• Accounting software (Food Services Solutions DayCap; Intuit QuickBooks)
• Analytical or scientific software (Aurora FoodPro; ChefTec software; Food Software.com IPro Restaurant
• Inventory, Recipe & Menu Software; SweetWARE nutraCoster)
• Calendar and scheduling software (espSoftware Employee Schedule Partner; iMagic Restaurant Reservation)
• Communications server software (IBM Domino)
• Data base user interface and query software (ValuSoft MasterCook)
• Desktop publishing software (SoftCafe)
• Electronic mail software (Microsoft Outlook)
• Financial analysis software (Delphi)
• Graphics or photo imaging software
• Inventory management software (Food Service Solutions FoodCo; Gift Certificates Plus Giftworks)
• Office suite software (Microsoft Office)
• Point-of-sale software (Compris Advanced Manager's Workstation; Compris; Hospitality Control Solutions Aloha
• Point-of-Sale; ICVERIFY; Intuit QuickBooks Point of Sale; MICROS Systems HSI Profits Series; NCR Advanced Checkout Solution; NCR NeighborhoodPOS; The General Store; ClubSoft Food & Beverage Point of Sale; DataTeam Lunch Express; Dinerware Intuitive Restaurant; Food Service Solutions POSitive ID System; Restaurant Manager)
• Presentation software (Microsoft PowerPoint)
• Spreadsheet software (Microsoft Excel)
• Time accounting software (Aestiva Employee Time Clock)
• Word processing software (Microsoft Word)