JR-82232 Support Engineer Senior WQ

Job (Project) Description:

We are looking for a highly technical, hands-on Support Engineer to work across traditional L1 and L2 responsibilities, with exposure to some L3-level tasks. The ideal candidate is a proactive problem-solver with a passion for technology and a strong drive to grow and develop professionally.

Locations:

• Spain
• Portugal

Requirements:

• Strong proficiency in Python (experience in production projects);
• Scripting experience in Bash or other Unix command languages;
• Ability to write self-service and debugging scripts, ad-hoc automation;
• Knowledge of SQL and familiarity with relational databases.
• Hands-on experience with Linux administration, CLI tools, system monitoring, incident management and troubleshooting;
• Understanding of Unix/Linux systems;
• Understanding of networking and service communication in Unix environments.
• Understanding of service-oriented architectures (SOA);
• Knowledge of data pipelines, real-time signal processing systems, or trading environments (preferred);
• Familiarity with infrastructure concepts, containerization and orchestration (Kubernetes is preferable).
  
  Other skills:
• Strong problem-solving mindset and ability to think critically in dynamic environments;
• Comfortable working independently, without predefined procedures or detailed playbooks;
• Excellent communication skills, with the ability to clearly explain technical issues to non-technical stakeholders;
• Organized, proactive, and self-motivated approach to work;
• Eagerness to learn new systems, tools, and technologies;
• Upper-intermediate or higher level of English (both written and spoken) required for day-to-day communication with global teams.‍

Job Responsibilities:

• Provide real-time technical support and problem resolution to end users;
• Manage support ticket queues and monitor alerts, proactively addressing issues;
• Troubleshoot and debug incidents across a multi-layered technology stack;
• Work closely with development and infrastructure teams to resolve issues and provide input on systemic problems;
• Perform technical deep dives to diagnose issues related to:

- Data flows and signals not being processed correctly,

- System integrations and service interruptions;

• Support root cause analysis efforts;
• Write Python, SQL, and Bash scripts to support debugging and operational tasks;
• Apply basic to intermediate production-quality code fixes in collaboration with developers;
• Maintain clear and timely communication with end users and stakeholders;
• Participate in an on-call rotation for incident support.

What We Offer:

• Financial stability and competitive compensation depending on experience and skills;
• Transparent professional and career growth development plans;
• Flexible work schedule;
• 20 days of paid time out + 5 days of timeout for personas purposes;
• 15 days for sick leaves with a medical certificate;
• National Public Holidays;
• Reimbursement of health insurance expenses (up to 500 USD gross yearly);
• Referral program;
• Access to language learning platform goFluent;
• Additional training and certifications;
• Friendly team and pleasant working environment.

Job ID: JR-82232