JR-210029 SF BusinessAnalyst/Consultant Senior

Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.

About this job:

We are looking for a Senior SF Business Analyst/Consultant to join a healthcare-focused project built on Salesforce Health Cloud. The solution covers patient scheduling, notifications, escalation management, and integrations with external systems, and is built around Field Service Lightning (FSL), OmniStudio, and Experience Cloud.

Location: LATAM

How you'll make an impact:

• Lead requirements gathering sessions and workshops with business stakeholders;
• Translate business needs into functional specifications, user stories, and acceptance criteria;
• Design and configure solutions using Salesforce declarative tools (Flows, validation rules, page layouts, Lightning App Builder);
• Configure Health Cloud features, including care plans, patient records, and scheduling processes;
• Set up and configure FSL for scheduling, resource management, and service appointments;
• Design guided processes with OmniStudio (OmniScripts, FlexCards) in collaboration with developers;
• Configure Experience Cloud portals for patients and external users;
• Design data models and security configuration in line with Salesforce best practices;
• Define integration requirements together with architects and developers;
• Support UAT, user training, and go-live activities.

What makes you a great fit:

• 4+ years of experience as a Salesforce Consultant or Business Analyst;
• Strong knowledge of Sales Cloud and/or Service Cloud;
• Hands-on experience with Health Cloud;
• Advanced skills in Salesforce Flows and declarative automation;
• Good understanding of the Salesforce data model and security model: profiles, permission sets, OWD, sharing rules, role hierarchy, FLS;
• Understanding of integration concepts (REST/SOAP APIs, middleware, data mapping) sufficient to define requirements and work with technical teams;
• Awareness of governor limits and platform capabilities when proposing solutions;
• Experience running workshops and working directly with clients;
• Strong communication, documentation, and problem-solving skills;
• English level: Upper-Intermediate or higher.

You are a star if you have:

• Experience with FSL (Field Service Lightning);
• Experience with OmniStudio;
• Experience with Experience Cloud;
• Salesforce certifications: Administrator, Advanced Administrator, Health Cloud Accredited Professional, Field Service Consultant, OmniStudio Consultant, Service Cloud Consultant;
• Understanding of healthcare processes and compliance (HIPAA, HL7/FHIR);
• Experience with Agile/Scrum and tools like Jira or Confluence.

What we offer you as a CTzen:

We call ourselves CTzens — a combination of the company's name and the word "citizen." This concept reflects who we are as coworkers and as people. Join our team and enjoy the perks that come with it:

• Competitive compensation and long-term career opportunities;
• Take time to recharge — 15 working days of paid vacation and 5 additional paid sick days;
• Annual medical insurance reimbursement after the trial period (up to 500 USD gross);
• Up to 10 paid public holidays each year;
• Learn, explore, and expand your expertise with access to the Udemy learning platform, language courses, and internal training programs, plus clear career tracks, mentorship, and a personal development plan;
• Business travel reimbursement in line with company policy;
• Shape your work in a way that truly fits you with flexible remote work;
• Stay connected through online team events, celebrations, and charity initiatives;
• Get recognized for your impact — earn CT points and exchange them for awesome merch.

If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community — Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?

Job ID: JR-210029