SF BusinessAnalyst/Consultant Lead

We are looking for an experienced Salesforce Consultant with strong analytical, solution-design, and stakeholder-facing skills to lead requirements elicitation and help deliver scalable, business-driven Salesforce solutions. This role combines deep functional Salesforce expertise, hands-on configuration, and close collaboration with technical teams and clients to translate complex business needs into effective CRM platforms.

Location:

Spain,

Portugal,

France.

Job Responsibilities:

• Work as a key member of the Customertimes project team or directly with client teams, collaborating closely with developers, project managers, and QA analysts to ensure successful project delivery.
• Lead and facilitate discovery workshops during the design phase to gather business requirements; document outcomes through clear meeting notes and translate needs into well-structured user stories.
• During the build phase, collaborate with the delivery team to demonstrate configured solutions, collect client feedback, perform basic Salesforce configurations, and support testing activities.
• Partner with clients to understand their business objectives, processes, and challenges, and translate them into effective Salesforce solutions.
• Prepare clear and comprehensive user documentation and training materials; lead and facilitate user training sessions.
• Support users during testing phases and perform initial qualification and triage of user-reported issues and tickets.
• Assist sales teams during presales activities by contributing functional expertise and solution presentations when required.

Requirements:

• Excellent communication skills with the ability to interact effectively with clients, stakeholders, and cross-functional teams; full professional proficiency in English and Spanish.
• 4+ years of experience as a Salesforce Business Analyst or Consultant.
• Solid knowledge of Salesforce, supported by certifications such as Salesforce Certified Administrator.
• Strong writing skills, including the ability to produce high-quality meeting minutes, business requirements, functional documentation, and user guides.
• Strong presentation skills, with experience delivering training sessions and supporting presales engagements.
• Ability to actively listen, propose solutions, and appropriately challenge customer requirements when needed.
• Strong team spirit and open-mindedness, with the ability to work effectively in multicultural and international environments.
• High learning ability and adaptability to different industries, business contexts, and client needs.
• Strong interest in technology and continuous learning, including CRM platforms, AI, and emerging tools.
• Proactive mindset with a high level of autonomy and ownership.

What We Offer:

• Competitive salary;
• 100% remote opportunity;
• Opportunities for professional growth and advancement;
• A collaborative and innovative work environment;
• Paid vacation and time out days;
• Support for participation in professional development opportunities (webinars, conferences, trainings, etc.);
• Regular team-building activities and bi-annual company-wide events;
• Flexible work environment (in-office, remote, or hybrid depending on preferences and manager approval).