JR-141718 Principal Business Consultant – Digital Transformation

We are seeking a Principal Business Consultant to lead, shape, and personally contribute to large-scale digital transformation initiatives for global enterprise clients. This role combines strategic advisory responsibilities with hands-on consulting and delivery, ensuring our clients receive both high-level vision and practical execution leadership.

The ideal candidate has previously operated in dual capacities:

1. Strategic leader – guiding vision, roadmap, governance, and executive alignment
2. Individual contributor – actively participating in analysis, solution definition, and hands-on delivery work with customer teams

This is not a purely managerial position—successful candidates must be capable of personally contributing to customer-facing work while also leading multi-workstream transformation programs.

Locations:

• Remote (Canada / Europe)
• Travel required for client engagements

Job Responsibilities:

Strategic Advisory & Transformation Leadership

• Lead enterprise digital transformation programs across CRM (Salesforce), ERP, CPQ, data platforms, and AI.
• Shape business vision, transformation strategy, and multi-year roadmaps in partnership with executive stakeholders.
• Facilitate strategic workshops, operating model discussions, capability assessments, and maturity analyses.

Hands-On Consulting & Individual Contribution

• Directly contribute to customer engagements through process analysis, solution definition, and requirements refinement.
• Provide hands-on support in key workstreams such as CRM strategy, process harmonization, data governance, and adoption planning.
• Work billable client hours as an expert consultant—not only oversight, but active delivery participation.

Program Delivery & Governance

• Lead cross-functional, global transformation teams, ensuring alignment across business, technical, and vendor groups.
• Establish governance frameworks including RAID management, dependency tracking, reporting, and steering committees.
• Partner with enterprise architects, solution leads, and technical SMEs to ensure scalable, future-ready solutions.

Change Management & Organizational Enablement

• Drive change and adoption strategies: communications, stakeholder alignment, persona definition, training strategy, and readiness tracking.
• Ensure measurable business outcomes, KPI definition, and value realization tracking.

Pre-Sales & Practice Development

• Support business development activities, including solution shaping, scoping, estimations, and client presentations.
• Contribute to internal methodology development, thought leadership, and best practices.

Nice to Have:

• Relevant certifications (Project Management, Salesforce, Solution Architecture).
• Familiarity with Lean Six Sigma or process improvement methodologies.
• Experience with AI-enabled solutions and data-driven transformation programs.

Requirements:

Experience & Background

• 10+ years in client-facing consulting, digital transformation leadership, enterprise applications delivery, and/or business operations leadership.
• Proven success operating in both:
  • A strategic leadership capacity (program leadership, advisory, executive alignment)
  • An individual contributor capacity (billable solution consulting, requirements, hands-on analysis)

Technology & Domain Skills

• Strong experience leading CRM transformations (Salesforce preferred).
• ERP exposure (SAP, Oracle) is a significant advantage.
• Experience with CPQ, data platforms, marketing automation, or AI-driven solutions is strongly preferred.

Program & Change Leadership

• Demonstrated ability to run complex, multi-workstream programs with global teams.
• Solid grounding in change management practices (e.g., ADKAR or similar).
• Experience with integrations, data migration, MDM, and enterprise APIs.

Industry Experience

• Consulting background strongly preferred (Accenture, Deloitte, PwC, KPMG, or similar).
• Manufacturing or Consumer Goods experience is a strong plus.

Soft Skills & Tools

• Excellent stakeholder management, including executive-level communication.
• Ability to navigate ambiguity, influence decision-making, and drive outcomes under pressure.
• Proficiency with tools such as Jira, Confluence, Smartsheet, MS Project, PowerPoint, Lucid, and similar.

What We Offer:

• Competitive salary;
• 100% remote opportunity;
• Travel expenses are covered when applicable
• Opportunities for professional growth and advancement;
• A collaborative and innovative work environment;
• Paid vacation and sick leaves;
• Support for participation in professional development opportunities (webinars, conferences, trainings, etc.);
• Regular team-building activities and bi-annual company-wide events.