About the job JR-191946 SF BusinessAnalyst/Consultant Senior
Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.
About this job:
We are looking for an experienced Senior Salesforce Business Analyst / Consultant to join our Salesforce team and support client projects across different industries.
The role is client-facing and combines business analysis, functional consulting, and hands-on Salesforce configuration. You will work closely with business stakeholders and technical teams to understand business needs, translate them into practical Salesforce solutions, and support their successful implementation.
Location: LATAM — fully remote
How you'll make an impact:
- Work closely with business stakeholders to understand business processes, challenges, and requirements;
- Lead requirements gathering through discovery sessions, workshops, and stakeholder interviews;
- Translate business needs into clear functional requirements, user stories, acceptance criteria, and Salesforce solutions;
- Analyze existing business processes and recommend improvements using Salesforce capabilities and best practices;
- Design and document business processes, workflows, data requirements, and functional solutions;
- Configure Salesforce using declarative tools, including objects, fields, page layouts, flows, validation rules, reports, and dashboards;
- Work closely with developers, administrators, and other technical team members to ensure solutions meet business requirements;
- Support testing and User Acceptance Testing (UAT), including test scenarios, validation of delivered functionality, and issue resolution;
- Provide functional guidance to clients and support Salesforce adoption and best practices;
- Identify opportunities to improve existing Salesforce solutions, processes, data quality, and user experience.
What we expect:
- 5+ years of experience working with Salesforce in a Business Analyst, Functional Consultant, or similar role;
- Strong experience in requirements gathering, business process analysis, and functional solution design;
- Hands-on experience with Salesforce configuration and declarative tools;
- Strong client-facing experience and confidence working directly with business stakeholders;
- Good understanding of Salesforce capabilities, data models, security, and platform best practices;
- Experience working with development and technical teams throughout the implementation lifecycle;
- Strong communication and problem-solving skills;
- Fluent English and ability to work effectively with international teams and clients.
You are a star if you have:
- Experience with Salesforce Nonprofit Cloud;
- Experience with education, higher education, nonprofit, or fundraising organizations;
- Understanding of fundraising, donor management, constituent management, or similar business processes;
- Experience working with US-based clients;
- Availability to work with teams and clients in the EST time zone.
What we offer you as a CTzen:
We call ourselves CTzens — a combination of the company's name and the word "citizen." This concept reflects who we are as coworkers and as people. Join our team and enjoy the perks that come with it:
- Competitive compensation and long-term career opportunities;
- Take time to recharge — 15 working days of paid vacation and 5 additional paid sick days;
- Annual medical insurance reimbursement after the trial period (up to 500 USD gross);
- Up to 10 paid public holidays each year;
- Learn, explore, and expand your expertise with access to the Udemy learning platform, language courses, and internal training programs, plus clear career tracks, mentorship, and a personal development plan;
- Business travel reimbursement in line with company policy;
- Shape your work in a way that truly fits you with flexible remote work;
- Stay connected through online team events, celebrations, and charity initiatives;
- Get recognized for your impact — earn CT points and exchange them for awesome merch.
If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community — Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?