JR-157819 Project Manager Senior

Customertimes is a global IT consulting company specializing in Salesforce and digital transformation solutions. With delivery centers across multiple regions, we help enterprise clients drive innovation, optimize business processes, and enhance customer experience through scalable and future-ready technology solutions.

We are looking for a Senior Project Manager with strong stakeholder management and support coordination experience to join our growing global team.

This role requires hands-on involvement in governance activities, ticket oversight, escalation management, vendor coordination, and continuous improvement initiatives within a Salesforce-driven ecosystem. The ideal candidate combines a strong customer service mindset with a consulting approach, acting as a trusted partner for internal business teams while ensuring operational excellence and service stability.

Locations:

Poland,

Czeck Republic,

Serbia,

North Macedonia,

Albania,

Bosnia and Herzegovina,

Slovakia,

Romania,

Hungary,

Slovenia,

Latvia,

Lithuania,

Estonia.

Project Description

The Valser Service Digital Transformation Project focuses on improving customer experience, reducing operational time, and optimizing back-office processes for Valsermann.

Using a Minimum Viable Product (MVP) approach, the project aims to deliver a streamlined and scalable solution within an approved timeline and budget. The initiative addresses limitations in the current ecosystem while laying the foundation for long-term growth and continuous improvement.

The role is part of the Global Tech Commercial Services team, acting as a bridge between Business users (Sales and Advocacy) and Technology stakeholders (L2/L3 Support, Delivery Team, Product Owner, Program Manager, external vendors). The position is similar to an internal Customer Success Manager, where the customers are internal teams and the product is the Technology ecosystem (primarily Salesforce-based solutions, with possible expansion to SAP Commerce Cloud, Marketing platforms, and other tools).

Responsibilities

• Augment team capacity by handling small projects and governance tasks
• Manage vendors and coordinate with external partners
• Oversee ticket lifecycle (incidents, maintenance requests, problem management)
• Manage escalations: defuse, resolve, and prevent recurring issues
• Ensure high-quality service delivery across global markets
• Drive continuous improvements within the ecosystem
• Coordinate cross-functional stakeholders and align priorities
• Act as a bridge between Business and Technology teams
• Support Salesforce-based and related commercial solutions
• Contribute to process definition and operational optimization

Requirements

• Minimum 3 years of relevant professional experience
• Experience working with the Salesforce platform (as part of delivery/project/support teams, not only as end-user)
• Experience in Support environments (technical or business)
• Experience working in complex, multi-system environments
• Experience collaborating with external partners and vendors
• Demonstrated ability to manage challenging stakeholders and expectations
• Full professional fluency in English (global environment)
• Strong communication skills and customer service mindset
• Stakeholder management and escalation management skills
• Consulting mindset with solution-oriented approach
• Proactive, team player, self-learner with openness to feedback
• Flexibility and ability to manage parallel priorities
• Understanding of Support frameworks (incident/problem/change management)
• ITIL knowledge
• Ability to define and build processes
• Willingness to take a hands-on approach when necessary

Nice to Have

• Salesforce Administrator Certification
• Experience with SAP Commerce Cloud or Marketing platforms
• Experience in global or multinational environments
• Experience working within governance or service delivery models

What We Offer:

• Competitive salary;
• 100% remote opportunity;
• Paid vacation, days off and public holidays;
• Opportunities for professional growth and advancement;
• A collaborative and innovative work environment;
• Support for participation in professional development opportunities (webinars, conferences, trainings, etc.);
• Regular team-building activities and bi-annual company-wide events;
• Flexible work environment (in-office, remote, or hybrid depending on preferences and manager approval).

 JR-157819