JR-122271 IT Support Specialist

Job (Project) Description:

Customertimes is an international company with offices in 12 countries and headquarters in New York. We specialize in digital engineering, product development, and IT consulting. Our team brings together over 1,300 professionals worldwide.

We are looking for an IT Support Specialist to join our team in Kyiv. This is an onsite position where you will provide first-level technical assistance to corporate users, ensuring stable and secure operation of IT systems.

Locations:

• Ukraine, Kyiv

Requirements:

• 1+ year of experience in IT support/help desk (corporate environment preferred);
• Basic technical certifications (A+, Networking, MCP, etc.);
• Strong customer service orientation and problem-solving mindset;
• Experience with Windows 10, macOS, and Microsoft Office;
• Familiarity with Jira or other ticketing systems;
• Knowledge of networking basics (TCP/IP, cabling, connection checks);
• Good communication skills in English and Ukrainian

Job Responsibilities:

• Provide 1st-level support for hardware, software, peripherals, and network issues;
• Manage user accounts, access rights, and password resets (Active Directory);
• Support Microsoft 365 tools (Outlook, Teams, SharePoint, Drive);
• Troubleshoot Windows, macOS, and basic Linux environments;
• Configure and support VPN and remote access;
• Diagnose and resolve networking issues (IP, DNS, DHCP, Wi-Fi);
• Ensure basic IT security measures (antivirus actions, incident handling);
• Log and track all support activities in Jira

What We Offer:

• Financial stability and competitive compensation;
• Transparent professional and career growth development plans;
• Career development: horizontal, professional, managerial;
• E-education, certification coverage, and access to the language learning platform goFluent;
• Remote work;
• Flexible work environment (in-office, remote, or hybrid depending on preferences and manager approval).

Job ID: JR- 122271