Roles and Responsibilities

CLIENT FACING

• Implement new technologies at customer locations, ensuring a seamless integration process.
• Understand the client impact of new technologies and address any concerns.
• Provide thorough training and documentation to customers on newly implemented technologies.
• Efficiently complete scheduled tasks while maintaining a clean work environment.
• Follow up with customers and assist with testing to ensure project completion and satisfaction.

INTERNAL COORDINATION:

• Collaborate with the project coordinator to ensure projects are delivered on time and within budget.
• Provide valuable feedback to Strategic teams based on client experiences.
• Update relevant documentation to reflect the technologies implemented.
• Maintain accurate time and expenses in ticketing system.
• Oversee inventory removed from the corporate office and coordinate with the Design Desk to ensure proper equipment is utilized and accounted for.
• Participate in weekly project standups and debrief meetings and assist in after-hours support rotation.
• Engage in ongoing technical and professional training as directed by the Leadership Team.
• Update customer contact information in ticketing system and oversee associated client documentation.

Qualifications

Experience:

• A minimum of 3-5 years of experience in technology implementation and client-facing roles.
• Proven track record of successfully working on multiple projects simultaneously while meeting deadlines and client expectations.
• Strong experience with technical troubleshooting and providing exceptional customer service.
• Demonstrated ability to communicate technical concepts effectively to non-technical audiences.
• Ability to cleanly run and activate network lines.

Technical Skills:

• Proficiency with Server 2012, 2016, and 2019.
• Knowledge of Active Directory, DNS, DHCP, and Group Policy.
• Experience with Azure AVD.
• Familiarity with security system configuration including Firewalls, VLAN setup, Switch install/configuration, and Wi-Fi setups.
• Understanding of Office 365 and security system routing (preferred).
• Understanding and familiarity with Hyper-V

Personal Attributes:

• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Problem-solving mindset with a focus on innovative solutions.
• High attention to detail and commitment to excellence.

Travel Requirements:

·A willingness to travel to various client sites, including out-of-state travel, for onboarding and implementation processes is essential.