Director of Quality Assurance

City University Ajman is seeking a dedicated and innovative individual to serve as the Director of Quality Assurance and Institutional Effectiveness (QA & IE). This position is pivotal in ensuring the highest standards of quality and institutional effectiveness across the university. The Director will oversee the QA & IE department, manage institutional research, planning, assessment, quality assurance, and accreditation processes. This role provides a unique opportunity to lead initiatives that promote continuous improvement, compliance, and excellence in higher education.

Responsibilities

Governance:

• Plan, develop, and implement the annual budget for the QA and IE department.

• Develop, coordinate, and implement professional development activities to inform and educate the College community on institutional effectiveness practices.

• Oversee daily operations of the QA & IE Department.

• Ensure confidentiality of information related to students and employees during business operations.

• Complete all required training and professional development sessions sponsored by the College.

• Conduct special projects and studies to support decision-making for the College President.

Institutional Research:

• Prepare and publish annual institution-wide assessment reports and Fact Book.

• Manage survey administration, data analysis, report generation, and dissemination of results.

Institutional Planning and Assessment:

• Supervise and coordinate strategic planning processes, including assessment evaluation strategies, environmental scanning, broad-based research, evaluation strategies, assessment outcomes, and trend analysis.

• Assist faculty members and department heads in assessing educational programs and activities by facilitating data collection and analysis.

• Ensure compliance with accreditation requirements in the planning and assessment process.

• Monitor institutional outcomes and action plans for improvement and report on key performance indicators.

• Prepare and implement an annual Institutional Effectiveness Plan.

Quality Assurance and Quality Control:

• Supervise the document management process, ensuring all Standard Operating Documents are archived and available on demand.

• Maintain up-to-date tools and products for continuous improvement in Institutional Effectiveness.

• Manage the institutional Policy Manual and lead the development, implementation, and revision of policies and procedures related to institutional planning and effectiveness.

• Provide leadership for technology-facilitated systems to enhance institutional quality and demonstrate achievement of the Colleges Strategic Goals and Mission.

• Monitor operational activities to ensure compliance with CAA and MOE regulations and accreditation standards with high integrity and ethical practices.

• Ensure timely submission of all required external reports, including those for the Commission for Academic Accreditation, Ministry of Education, accreditation agencies, and professional organizations.

• Ensure Quality Assurance Officers review and approve e-course files and additional course timesheets within defined periods.

Accreditation:

• Maintain documentation of all accreditation-related materials, including self-studies, committee reports, manuals, standards, policies, and correspondence from accrediting agencies.

• Serve as an academic accreditation liaison and point of contact for assigned accreditation agencies, both national and international.

Other:

• Perform other duties as assigned.

• Participate in all assigned University committees.

Qualifications

• A masters degree in a relevant field from an accredited institution (doctorate preferred).

• A minimum of five years of experience in a leadership role related to quality assurance, institutional effectiveness, or a similar area in higher education.

• Demonstrated knowledge of accreditation standards and regulatory requirements in higher education.

• Strong analytical, organizational, and problem-solving skills.

• Excellent communication and interpersonal skills.

• Commitment to promoting diversity, equity, and inclusion in institutional practices.

• Experience in budget management and resource allocation.

• Ability to lead and inspire a team toward continuous improvement and academic excellence.

• A passion for higher education and commitment to the mission and values of City University Ajman.

About City University Ajman

City University Ajman is a prestigious institution dedicated to academic excellence, research innovation, and community engagement. We offer a diverse range of programs and opportunities for students to excel in their chosen fields. Join us in shaping the future of education and research.

Why should you join City University Ajman?

Step into a rewarding career at City University Ajman, an Equal Opportunity Employer dedicated to fostering an environment where you can excel professionally while maintaining a healthy work-life balance. Experience an amalgamation of positive workplace culture, medical support, dietary guidance, and health check-up campaigns. Enjoy generous annual leave for rejuvenation and quality time with loved ones, all within a collaborative and inclusive team. Engage in continuous learning through our training and development programs, and celebrate achievements at various employee events. As a token of gratitude, we offer an annual airfare allowance and a robust rewards and recognition program for your dedication. Join us at City University Ajman, where your career is not just a job but a fulfilling journey in a supportive and enriching work environment that promotes equal opportunities for all.