About the job Account Manager & Administration / Customer Service
About Us:
Complete Tyre Solutions is a leader in the tyre and automotive industry, delivering exceptional customer service and operational excellence. We are seeking two dynamic professionals to join our team at our largest and busiest facility in Australia, based in Jandakot. Whether you're passionate about frontline customer service or operational leadership, we have an opportunity for you!
We currently have two roles available:
- Account Manager - Commercial Tyre Sales
- Customer Service & Sales Coordinator
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Account Manager - Commercial Tyre Sales
Youll lead the operations at our Jandakot facility, ensuring efficiency, profitability, and exceptional service delivery. This role focuses on leadership, customer engagement, and operational oversight.
Key Responsibilities:
- Oversee day-to-day operations, ensuring smooth workflows and high-quality service.
- Lead and manage a team of tyre fitters and support staff, fostering a safety-first culture.
- Drive sales and customer relationships, contributing to business growth.
- Manage inventory, scheduling, and job allocations.
- Communicate effectively with staff, senior management, and clients.
What Were Looking For:
- Extensive experience in truck tyre operations or similar management roles.
- Proven leadership skills, managing teams of 3+ staff.
- Strong time management and organizational abilities.
- A focus on operational management, customer engagement, and sales growth.
Benefits:
- Competitive salary package with performance-based incentives.
- Opportunities for career advancement in a dynamic environment.
- Exposure to major clients in the trucking and mining sectors.
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Customer Service & Sales Coordinator
As a Customer Service & Sales Coordinator, youll be the first point of contact for our valued clients, supporting sales and operational activities. This role is ideal for someone with exceptional customer service skills and a knack for organisation.
Key Responsibilities:
- Address customer inquiries via counter, phone, and email.
- Manage workflows, greet customers, and process work orders, sales orders, and invoicing.
- Reconcile timesheets, handle inventory transfers, and administer pre-start software.
- Follow up on quotations, paperwork, and COD payments.
- Provide general administrative support to the team.
What Were Looking For:
- At least 2 years of experience in a fast-paced environment.
- Proficiency in Microsoft Office and CRM/ERP tools.
- Exceptional customer service and relationship-building skills.
- Previous experience in the tyre/automotive industry (preferred).
Benefits:
- Competitive salary and growth opportunities.
- Supportive team environment.
How to Apply:
If youre passionate about delivering outstanding service and driving success, we want to hear from you! Apply now to join an industry leader and make your mark at our Jandakot branch.