Service Advisor

About Bunbury Trucks Sales and Service

Bunbury Trucks Sales and Service are the Japanese Truck Specialists. We represent both Fuso and Hino as well as Mercedes Benz and Freightliner Heavy Trucks. We are the go-to business for truck sales, finance, parts, and service in Bunbury and the Southwest.

The Role

Reporting Directly to our Service Manager, we are seeking a Service Advisor to act as the vital link between our valued customers and our expert technical team.

Responsibilities

• Meet and Greet: Welcome all customers upon their arrival.
• Phone Enquiries: Handle phone enquiries and bookings.
• Invoice Management: Cost repair invoices for retail, fleet, warranty, and internal accounts.
• Customer Updates: Keep customers informed about the progress of their vehicle.
• Authorisation: Seek approval from fleet companies for repairs and services.
• Workshop Coordination: Collaborate with the Workshop Controller to allocate work to workshop staff.
• Customer Consultation: Provide in-depth information and alternatives for vehicle repairs and maintenance.
• Appointment Management: Schedule and confirm service appointments, vehicle drop-offs, and pick-ups.
• Workflow Oversight: Manage and supervise the service department's workflow.
• Customer Follow-up: Notify customers about service changes and vehicle readiness.
• Relationship Building: Maintain positive customer relations to secure repeat business.

Skills & Experience

• Exceptional Communication Skills: Ability to establish rapport and communicate effectively with customers.
• Strong Work Ethic & Positive Attitude: A commitment to excellence and a proactive mindset.
• Current Driver's License: Mandatory for the role.
• Industry Acumen: Prior experience in the motor industry is a significant advantage.
• Organisational Skills: Proficiency in multitasking without compromising on quality.
• Tech-Savvy: Familiarity with industry-specific software and office365 is essential.

Don't miss this unparalleled opportunity to elevate your career as a Service Advisor. We're committed to delivering memorable customer experiences, and we're relying on you to help us achieve this.