Senior General Manager, Product

ROLE OVERVIEW

This a senior leadership role and will play a pivotal role in shaping the company's product and data strategy, ensuring the continued expansion of data sources, development and introduction of innovative products that meet customer needs, drive business growth, and strengthen the company's competitive edge in the market.

This role involves overseeing product management teams for Fraud & Identity Solutions and Commercial Credit Management Solutions, as well as Data Enrichment team mentoring and guiding them to deliver high-quality products while aligning data and product strategy with broader business goals. The GM/SGM will lead the development of data acquisition and product roadmaps, determine product priorities, and work closely with cross-functional teams to achieve the company's growth and profit objectives.

KEY RESPONSIBILITIES

Strategic Leadership & Product Vision

• Define and communicate the overarching data and product vision, strategy, and roadmap, aligning with the company's strategic goals and business priorities.
• Lead and inspire a high-performance product team, ensuring that all members are empowered to contribute effectively and are aligned with company objectives.
• Take full ownership of prioritizing and executing the data and product roadmap, balancing short-term needs with long-term product strategies to drive business growth.
• Drive the development of new and innovative products and enhance existing products to maximize market impact and profitability.
• Foster a culture of innovation, encouraging creativity, experimentation, and risk-taking in the product development process.

Product Strategy & Execution

• Lead the strategic development and execution of data and product development plans, ensuring alignment with broader organizational goals.
• Manage the entire product lifecycle, from ideation to post-launch analysis, ensuring timely delivery of high-quality products.
• Oversee the budgeting, scheduling, and resource allocation for product development to meet timelines and financial goals.
• Develop pricing strategies, product bundling, and go-to-market approaches to maximize customer value and revenue across product lines.
• Ensure scalable product launches, managing the successful introduction of products to market and monitoring their performance post-launch.

Product Performance, Optimization & Commercialization

• Leverage data analytics, customer feedback, and key performance metrics to assess the success of products, identify optimization opportunities, and implement necessary adjustments to improve performance.
• Collaborate with stakeholders to build detailed business cases and conduct ROI analyses for new products or product enhancements.
• Track product performance in real-time, adjusting strategies based on data insights and market changes to drive product adoption, profitability, and customer satisfaction.

Cross-Functional Collaboration & Stakeholder Management

• Collaborate closely with cross-functional teams including Technology, Operations, Sales, Data Analytics, Marketing, Customer Service, and Corporate Strategy to ensure alignment and execution of product strategies.
• Cultivate a strong collaborative culture across departments, ensuring seamless communication and resource sharing to drive product success.
• Lead product teams through product planning, roadmap reviews, and product performance evaluations, ensuring alignment across all stakeholders.

Partner & Ecosystem Management

• Identify and foster strategic partnerships with external vendors, technology partners, and ecosystem participants to enhance product development and accelerate go-to-market timelines.
• Negotiate and manage key partner relationships to extend product capabilities and improve the overall product offering.

Market Intelligence & Research

• Continuously monitor industry trends, emerging technologies, and evolving customer needs to stay ahead of market developments and identify new product opportunities.
• Conduct market research and competitor analysis to ensure the product portfolio remains competitive and aligned with customer demands.
• Translate market insights into actionable plans, adjusting the product strategy and roadmap to meet changing market conditions and customer expectations.

Product Marketing & Positioning

• Collaborate closely with Sales and Marketing team to develop and refine the product value proposition and messaging, ensuring effective product positioning in the market.
• Support lead generation and customer acquisition by co-developing marketing collateral, sales enablement tools, and campaigns to drive product adoption and performance.
• Assist in creating compelling product narratives that resonate with target customers, working with Sales and Marketing to drive product awareness and lead conversion.

Compliance & Risk Management

• Ensure all products comply with regulatory requirements, industry standards, and internal policies, working closely with Group Legal and Business Compliance.
• Stay abreast of changing regulations and ensure that products meet legal, security, and compliance standards throughout their lifecycle.

Team Leadership and Development

• Lead, mentor, and develop a team of product managers, ensuring their growth, performance, and alignment with business goals.
• Provide coaching and professional development to the team, empowering them to take ownership of product initiatives while continuously improving their skill sets.
• Facilitate regular performance feedback and career development conversations to nurture the team's talent and ensure high levels of engagement and motivation.
• Foster an environment of collaboration, trust, and accountability, ensuring that product managers work effectively with cross-functional teams, including Sales, Marketing, Technology, Data Analytics, Customer Service and Operations.

WHAT DOES IT TAKE TO BE SUCCESSFUL

Qualifications

• A Bachelor's or Masters degree in Engineering, Product Management or a related discipline

Work Experience

• 15+ years of experience in a product management role comprising development, launch and commercialization, gained at Fintech, Start-ups, high growth companies and banks.
• Experience gained from a fast-paced product development delivery

Knowledge, Skills & Competencies

• Knowledge of analytics and visualisation programs
• Proven record in developing new, innovative product verticals from original concepts to launch
• Resourceful and able to come up with solutions to work through process and ambiguity
• Able to influence functional peers to deliver new and improved product solutions
• Able to produce high quality outputs using data and insights
• Able to coordinate activities and project manage with cross-functional project teams
• Has strong execution, market and product positioning skills
• Displays strong presentation skills, including the ability to effectively deliver information internally and externally at all levels
• Proficient in English and Bahasa Malaysia