Job Openings Entry Level IS Technician

About the job Entry Level IS Technician

Location:
163 S River Rd, Bedford, NH 03110, United States
This is a hybrid position with in-office and remote work flexibility.

Job Description  for the entry-level IS Technician

We are seeking an entry-level IS Technician to join our telecom company. This role is ideal for a tech-savvy individual with a passion for troubleshooting and providing excellent support to end-users. You will play a critical role in ensuring the smooth operation of our Information Services (IS) Department and supporting our employees with their technical needs.

Key Responsibilities for the entry-level IS Technician

  • Troubleshoot hardware, software, and network issues for internal users.
  • Manage and resolve help desk tickets in a timely manner.
  • Provide technical assistance for telecommunication systems, including VoIP, modems, and video conferencing equipment.
  • Install and configure hardware, software, and peripherals as needed.
  • Document technical processes and resolutions for future reference.
  • Maintain strong communication with team members and end-users to deliver excellent customer service.

Qualifications for the entry-level IS Technician

  • Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other Microsoft tools.
  • Knowledge of Excel formulas and Visual Basic (VB) macros.
  • Basic understanding of Information Services (IS) systems, including Windows operating systems, networking concepts, hardware troubleshooting, Microsoft Azure, and Microsoft Exchange.
  • Applicants should at least be able to navigate these systems to create and disable users and manage email accounts.
    • Excellent customer service and communication abilities.
    • Ability to work effectively in a fast-paced, team-oriented environment.
    • Relevant certifications (e.g., CompTIA A+, Network+) are a plus but not required.

    Work Schedule for the entry-level IS Technician

    This is a hybrid position, following the accounting team's schedule:

    • Sunday through Thursday workweek.
    • Work from home on Sundays, providing remote support.
    • In-office work Monday through Thursday at our Bedford, NH location.

    Applicants must be able to reliably commute to the Bedford office for the required in-office days.


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