Aftercare Coordinator

Job Title:  M&E Aftercare Coordinator

Location:  Birmingham

Salary:     £24k - £26k

Due to continued growth and success, an established M&E Maintenance Company are looking for an enthusiastic, hardworking individual to join their friendly and busy team. Working as part of the Aftercare and Maintenance team you will be responsible for taking phone calls from occupiers and customers and booking in appointments.

You will be well organised and have a keen eye for detail. Excellent communication skills are essential as the role will involve communicating with occupiers, homeowners and clients.

Ideally you will be customer focused preferably with a mechanical and electrical based customer service / maintenance helpdesk background.

Basic responsibilities, tasks and duties will include:

Receiving and making call to occupiers, homeowners, clients and engineers

Arranging and allocating services, small works, PPM and reactive appointments

Using a CAFM system to assign engineers, issue quotes, raise purchase orders and invoices

Consistent delivery of SLAs and KPIs

Carrying out other administration duties

Knowledge and Skills required:

• Must be IT literate and able to use Microsoft packages to a good standard

• Must have an excellent telephone manner

• Be able to communicate clearly and effectively at all levels, both written and verbally within the business and externally,

• Be able to work on own initiative and as part of a team,

• Be able to work effectively and accurately,

• Be able to work to deadlines and prioritise work load,

• Be positive, enthusiastic and approachable.

Full training will be given on our CAFM system..

Hours of work are 08.00 17.00 Monday Thursday and 08.00 16.00 on Fridays

My client is hoping to find the right candidate to join their busy and friendly team as soon as possible.