Customer Delight Representative (Italian & English)

Job Location:

• Lisbon, Portugal (No relocation option)

Work Authorization:

• Candidates must be able to work in Portugal legally. (No sponsorship option)
  
• Candidates must be able to start work on the 20th of November

About the Role:
Join our team in Lisbon and play a crucial role in supporting clients. We're looking for enthusiastic individuals with a passion for online advertising and technology.

Responsibilities:
As a Customer Delight Representative, you'll:

• Provide support to small and medium-sized businesses (SMBs) for business growth across multiple channels live chat, email, and phone (both outbound and inbound) in Italian (C1 level or native) and English (B2 level).
• Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain.
• Offer pre and post-sales support for all self-service products.
• Provide product and tool support to enhance clients' experience.
• Identify trends and solve problems facing multiple SMB clients.
• Contribute vital product insights and feedback from customers to engineering.

Training and Compensation:

• Training Period: 15 working days with a comprehensive program covering team integration, software training, product knowledge, and customer management.
• Working Hours: Rotative shifts of morning or afternoon, including weekends.

Benefits:

• Contract Type: Temporary, renewable working contract with potential for permanent employment.
• Training Compensation: Competitive compensation during the training period.
• For relocating international candidates: Airport pick-up, reimbursement of flight expenses, yearly paid flight to home destination, accommodation, free Portuguese classes, and more.

If you're excited about this opportunity and believe you have the skills to contribute to our team's success, we encourage you to apply.

To express your interest, please send your resume to nedim.mehmed@cbtalents.org

Join us and be part of our dynamic team in beautiful Lisbon, Portugal!