Social Media Customer Service Assistant (Turkish & English)

Job Location:

• Lisbon, Portugal (Relocation available)

Work Authorization:

• Candidates must be able to work in Portugal legally. (No sponsorship option)

Job Role Summary:

• You will partner with a portfolio of content creators to improve their engagement with the platform.
• The goal is to help content creators get the most out of their channel and have a significant impact on their business.
• English proficiency at a B2 level and Turkish proficiency at a C1 level or native are required.
  
• Monthly performance bonus to reward outstanding results.

Key Responsibilities:

• Serve as a consultant to partners to develop and optimize their channels.
• Increase platform usage and content creator adoption of various tools and features.
• Understand customer needs and connect them to platform features.
• Handle many potential clients through video, email, and phone calls.
• Manage and prioritize your content creator portfolio and follow up on opportunities over several months.

Working Conditions:

• Headquarters in Lisbon, Portugal.
• Accommodation options are available from our client.
• 40 hours per week, Monday to Friday, with a rotational shift pattern.
• Portuguese public holidays apply.
• 22 days of holiday entitlement per year according to Portuguese law.

If you're excited about this opportunity and believe you have the skills to contribute to our team's success, we encourage you to apply.

To express your interest, please send your resume to nedim.mehmed@cbtalents.org

Join us and be part of our dynamic team in beautiful Lisbon, Portugal!

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