Customer Support Representative

Customer Support Representative (BGR Sofia - Advance Business Center, Sofia, Bulgaria)

Languages (any of these languages are level C1): German, Slovenian, Slovak, Swedish, Czech, Dutch
Position: Customer Support Representative
Location: Sofia, Bulgaria (Onsite)
Salary: 1,942 EUR per month
Signing Bonus: 1,022 EUR
Type of Contract: Permanent
Work Schedule: Monday-Sunday, 10:00 AM - 2:00 AM (5 days a week, 40 hours per week, 8 hours per day; 2 days off)
Benefits:
Relocation Package:
14 nights in a city center hotel (breakfast included)
Reimbursement of travel expenses up to 490 BGN after 6 months of employment
Training:
2 weeks of comprehensive training
1 week of nesting support to ensure a smooth transition to your role
Requirements:
EU citizenship or Bulgarian residence permit
High School Diploma or equivalent
Strong phone and verbal communication skills, along with active listening
Fluency in both languages written and verbal
Working proficiency in English
Strong troubleshooting and analytical skills
Ability to handle customer inquiries via multiple communication channels (email, chat, and phone)
Key Responsibilities:
As a Customer Support Representative, you will be the face of the brand, delivering excellent service through inbound calls, live chat, email, and social media channels. The majority of your responsibilities will focus on 95% email and chat support, with 5% inbound phone calls.
Customer Assistance: Address customer inquiries, complaints, and issues in a timely and efficient manner
Communication: Handle communications through various channels, including email, chat, and phone support
Problem Solving: Troubleshoot and resolve customer concerns, providing solutions or escalating when necessary
Brand Representation: Maintain a professional demeanor and a high level of brand integrity in all customer interactions

Apply Now and start your career in Bulgaria