Sales Support Specialist Italian Speaker

Job Title: Sales Support Specialist Italian Speaker
Department: Sales
Company: Leading Technology Company
Location: Remote (within Portugal)
Start Date: 5th June 2025
Contract Type: CDD 6 months (with possibility of renewal)
Work Model: Fully Remote (Relocation support available within Portugal)

Work Schedule

Shifts: Monday to Saturday, including bank holidays, between 08:00 and 19:00 (rotational shifts)
Days Off: Sunday + 1 rotational day off per week

Salary & Compensation

Base Salary: 1,024 per 14 months
Performance Bonus: 225 per 12 months
Position Bonus (Braga only): 20 per 12 months

Allowances & Benefits

Meal Allowance: 7.23 per working day
Transport Allowance: 20 per month
🩺 Health Insurance: Coverage starts from Day 1 (monthly contribution required), free after 6 months
️ Relocation Support: Provided for eligible candidates relocating within Portugal

Your Role

As a Sales Support Specialist, you'll be the first point of contact for Italian-speaking customers. You'll handle inquiries, manage reservations, resolve technical issues, and ensure every interaction aligns with the company's high standards of service and professionalism.

What Youll Do

• Support customers with sales-related inquiries, product information, and troubleshooting

• Communicate across multiple channels: phone, email, chat, and social media

• Tailor communication to reflect brand tone and customer needs

• Handle escalations with empathy and a customer-first mindset

• Log and manage all customer interactions with attention to detail

Who You Are

Fluent in Italian and English (spoken and written)
Experience in customer service or sales support (preferred)
Tech-savvy and comfortable with troubleshooting digital tools
Skilled in communication and multitasking
Resilient and calm under pressure, with a proactive attitude

Work remotely with a top technology brand while helping customers make informed decisions and enjoy a smooth experience. Be part of a collaborative and forward-thinking teamapply now and grow your career with us!