Ready to embark on a career journey with one of the world’s leading airline companies? 🌍✈️ If you're passionate about travel, delivering top-notch customer service, and thrive in dynamic, multicultural environments, we have the perfect opportunity for you! As a Travel Advisor based onsite in Bucharest, you'll play a key role in creating seamless experiences for airline passengers worldwide, helping them navigate everything from flight changes to lost baggage. Join our team and take off towards a rewarding career with exciting growth opportunities!


Job Title: Travel Advisor (Onsite in Bucharest) - Airline Company
Location: Bucharest, Romania
Job Type: Full-time, Permanent Contract

Key Responsibilities:

• Deliver exceptional customer service through email and phone interactions.
• Assist customers with flight changes, cancellations, lost baggage, and claims for a leading airline.
• Communicate with customers across multiple channels.
• Respond promptly to inquiries while maintaining a positive, empathetic, and professional attitude.
• Ensure customer satisfaction by providing professional, accurate support.

The Ideal Profile:

• Fluent in French, Italian, German, or Portuguese, with advanced English proficiency.
• Prior experience in an airline or operations environment is advantageous but not required.
• Knowledge of booking systems like Amadeus, Galileo, or Sabre is a plus.
• Strong communication and customer service skills; BPO/contact center experience is beneficial.
• Graduates or undergraduates from any discipline are encouraged to apply.
• Skilled in Microsoft Office and Outlook.
• Willingness to work in a dynamic contact center environment.
• Proven problem-solving abilities with a focus on issue resolution.

Perks and Benefits:

• Competitive salary reflecting your expertise.
• Meal tickets provided.
• Private medical subscription for your health and well-being.
• Reimbursement for public transportation costs.
• Referral Program – Recommend friends and earn rewards!
• Opportunities for incentives and tenure-based bonuses.
• Permanent contract with potential for growth and stability.
• Full paid training provided to ensure your success.
• Exciting career progression with opportunities to grow in a global organization.
• A supportive and collaborative work environment that fosters professional and personal development.

Work Environment Specifications:

• A dynamic, young, and diverse environment.
• Full equipment provided by the company.
• Engage in projects with leading global brands, offering exciting and rewarding experiences.

If you're passionate about travel, customer service, and thrive in a fast-paced environment, this could be the perfect role for you!