Join the Magic of Disney - Work in Lisbon!

Are you passionate about Disney and streaming services? Here’s your chance to combine your love for entertainment with an exciting career! We are looking for a Viewer Experience Advocate to support the Nordic market for Disney’s streaming platform. This is a unique opportunity to be part of the magic, providing top-tier customer support while living in the beautiful city of Lisbon.

If you’ve ever dreamed of working with the beloved Disney brand, this is your opportunity to make a difference in the lives of viewers while experiencing life in one of Europe’s most vibrant cities!

Location: Lisbon, Portugal
Language: Norwegian (C1)
Job Type: Full-time (Onsite)
Client: Disney Streaming Platform
Relocation Package: Company-provided accommodation, flight reimbursement, and administrative support included.

What You'll Do:

• Be the Face of Disney: Provide exceptional customer support for Disney’s streaming platform, helping viewers with account management, billing, content navigation, and technical troubleshooting.
• Solve Technical Issues: Assist viewers with system configurations, troubleshooting network settings, and ensuring a seamless viewing experience.
• Moderate the Platform: Ensure Disney’s family-friendly standards are upheld by moderating content, identifying platform misuse, and safeguarding the community from spam, fraud, and other risks.
• Create Magic: Deliver world-class service by addressing customer inquiries with enthusiasm and professionalism, all while helping create magical experiences for Disney fans.

Why You’ll Love This Role:

• Work with Disney: You’ll be representing one of the most iconic entertainment brands in the world, supporting Disney’s ever-growing streaming platform.
• Live in Lisbon: Relocate to one of Europe’s sunniest and most dynamic cities. Explore the rich culture, food, and lifestyle of Lisbon in your downtime.
• Accommodation Provided: We offer company-provided housing if needed, making your transition to life in Portugal easy and hassle-free.

Your Profile:

• Fluent in Norwegian (C1 level) and proficient in English.
• Passion for customer service and problem-solving.
• Strong communication skills with a friendly and positive attitude.
• Excited to work with one of the most beloved brands globally and help create magical experiences for Disney viewers.

Training and Onboarding:

• Comprehensive Training: 20 working days (160 hours), where you’ll receive in-depth product knowledge, customer management skills, and hands-on experience with the tools and systems used in the role.
• After successful completion, you’ll sign a work contract and officially become part of the Disney team!

Working Hours:

• 40 hours per week, 8 hours per day on rotating shifts and 2 days off (Monday to Sunday) between 08:00 and 00:00. Your shifts will include a one-hour lunch break.

What We Offer:

• Company-Provided Accommodation: We take care of your housing in Lisbon if needed, making your relocation smooth and easy.
• Full Relocation Package: Includes flight reimbursement and assistance with administrative processes to help you settle into your new role and life in Portugal.
• A Magical Work Environment: Join a fun and dynamic team where you’ll represent one of the world’s most beloved brands.
• Opportunities for Growth: Be part of a growing global company with ample room for professional development.

Are you ready to be part of the Disney magic? Apply now to join the team in Lisbon and help create extraordinary experiences for viewers across the Nordic region!