Cross Border Talents is recruiting for a client a Small Appliance Support Consultant for the Italian Market onsite in Lisbon.

Position: Customer Support Representative-Small Appliance project
Location: Oriente, Lisbon
Contract Type: Onsite - 1 year contract
Starting Date: 24 July 2024

Shifts:

• Monday to Saturday (including bank holidays)
• 08:00 AM 06:00 PM (8 hours per day in rotational shifts)
• Days Off: Sunday and 1 rotational day

Compensation and Benefits:

• Welcome Bonus: 2000€
• Salary: 900 per month (paid over 14 months)
• Performance Bonus: 100 per month (paid over 12 months)
• Compensation Bonus: 100 per month (paid over 12 months
• -Daily Allowance: ️ 7.23 per day
• Transportation Allowance: 20 per month
• Healthcare: Free from day 1 (fully covered after 6 months)

Relocation package for people abroad:

• Reimbursement of Airfare: ️ Up to 400 in Economy class on the 6th month of the contract
• Housing: Apartment room with a rent of 280 for 12 months (discounted directly from the payslip)

Requirements:

•  Italian (C2)+ English (B2)
•  Experience in Customer Support (preferable)
• Ability to work on site in Oriente, Lisbon
• High School Diploma (mandatory)
• EU citizenship or Portuguese residence card/permit (mandatory)
• Availability to work in shifts (mandatory)

Job Responsibilities:

• Offer first-class tech support to clients after sales for various domestic appliance brands.
• Provide customer tech support via phone and email, serving as the client's first point of contact.
•  Conduct initial diagnostics of client problems using 60 available processes.
• For more complex issues, escalate to the appropriate department.
• Continuously work on improving client satisfaction by being proactive during diagnostics, such as using YouTube tutorials for additional support.
• Communicate with customers by email or phone to provide product information, follow up on orders, handle minor repairs, and address complaints.
• Use three different software programs during the support process.
  Cross-selling skills are a plus.
  
  Are you excited about this opportunity? If interested, send your CV and we will contact you if you are suitable for the job.