Italian-Speaking Reservations Agent (Local Role Mosta, Malta)

On-site | Interviews held in Mosta | Locals only
Full-time | Indefinite Contract
Shifts: Monday to Sunday, between 07:0019:00 (rotating)

️ Fluent in Italian? Great with people? Based in Malta?

We're looking for local Italian-speaking talent to join a leading car rental company's Reservations Team right here in Mosta.

Important Requirements:

• ️ Must be currently residing in Malta

• ️ Interviews held in person at the Mosta office

• ️ Completed high school diploma

• ️ Fluency in Italian (C2)

• ️ Strong English (C1)

• ️ Customer-facing experience (sales or service) is a strong plus

Your Responsibilities:

• Answer incoming calls and convert inquiries into bookings

• Assist customers with their reservations and general queries

• Handle and track on-request bookings

• Cross-market call support (when needed)

• Share customer feedback with the team to improve service

• Resolve complaints professionally and efficiently

• Meet sales, quality, and productivity goals

• Collaborate with your team and contribute to a positive work environment
  
  

Compensation & Perks:

You will start with a paid training month at 5.50/hour, which works out to approximately 953/month based on a full-time schedule (around 173 hours/month). From your second month, your hourly rate increases to 7.48/hour, or around 1,296/month. After 6 months, your salary rises to 7.74/hour, approximately 1,342/month, and following 12 months of employment (based on performance), you will earn 8.21/hour, which is about 1,423/month.

In addition to your base salary, you will receive:
-language allowance of 600 per year (paid monthly = 50/month)
-Performance bonus of up to 2,500/year (eligible after 6 months)   
-full-time indefinite contract with stability and paid training
- Career development opportunities
- Gym & mobile phone plans
- Staff discounts in over 50 local businesses
- Free on-site parking
-Access to an in-house canteen with affordable, healthy meals
- Monthly team events and a fun, inclusive environment

Ready to grow your career right here in Malta?

This position is only open to candidates currently based in Malta.
Apply now to secure your spot.  Interviews are held at our Mosta office.