Exciting Opportunity as a Travel Consultant in Bucharest! ️

Location: On-site in Bucharest, Romania

Working Hours:

• Portuguese: Two rotating shifts, Monday to Friday: 11:00 AM to 8:00 PM or 2:00 PM to 11:00 PM.
  Winter hours: 3:00 PM to 12:00 AM.
• German & French: Monday to Friday, 10:00 AM to 7:00 PM.
• 8 hours per day within the designated working hours, with 2 days off.

Salary & Benefits:

• Salary based on the language you work with (Portuguese, German or French).
• Meal vouchers (25 RON ).
• Private medical insurance.
• Transportation reimbursement.

Requirements:

• High school diploma.
• Resident in Bucharest.
• C1 level in Portuguese, French, or German + B2 level in English.
• Minimum 6 months of experience in customer service, call center, hospitality, or service industries. (mandatory)

Responsibilities:

• Provide exceptional customer service via email and phone.
• Handle emails and manage calls from customers of leading airlines, assisting with flight changes, cancellations, lost luggage, and complaints.
• Communicate with clients through various channels in Portuguese and English.
• Respond promptly to customer inquiries.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Ensure customer satisfaction and provide professional customer support.

Important Notes:

• Interviews held at our Bucharest office.

If you're interested in this exciting opportunity, please send us your updated resume. We look forward to meeting you!