Cross Border Talent is hiring an Italian Speaker as a Travel Advisor to work onsite in Bucharest, Romania.

Our client revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world's most innovative brands. Their unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth Tech sectors.

About the project:
The company is one of the largest online travel agencies in Europe. Founded in 1999 and headquartered in Spain, quickly became one of the most popular platforms for booking flights, hotels, car rentals, and other travel services.

What will be your mission?

As a Travel Advisor, your activities would include handling requests related to reservation cancellations, changes to booking dates, updates to customer information, online check-in support, and providing additional information about prices or specific services not mentioned on the platform. You would also deal with possible customer complaints regarding reservations.

-Provide outstanding customer service via email and phone interactions.
-Handle emails and manage voice calls with customers from leading airlines, assisting with flight changes or cancellations, lost baggage, and claims.
-Communicating with customers through various channels in German and English
-Responding promptly to customer inquiries
-Maintaining a positive, empathic and professional attitude toward customers at all times
-Ensure customer satisfaction and provide professional customer support

Requirements:
-EU citizenship or Romanian residence permit;
-Italian C1 + English (B2 level);
-High School Diploma
-Prior experience in an international airline environment/operations is advantageous but not mandatory.
-Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus
-Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial
-Graduates in any discipline or undergraduates are welcome
-Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
-Proficiency in Microsoft Office and Outlook
-Willingness to work in a contact center environment.

Benefits:
-Schedule: Monday to Friday 10am - 7pm;
-Training: schedule (for the first 2 weeks) – Monday – Friday: 09:00 – 18:00. The training is conducted in English - an advanced level of English is required and will last 2 weeks (paid training)
-Work model: onsite
-Permanent Contract with the potential for advancement, providing stability and security.
-Base salary + Meal tickets (15 lei/day)
-Private medical subscription (Medicover)
-Reimbursement for public transportation subscription
-Free coffee and tea
-“Bring a friend” Referral Program – Consistent rewards for recommendation
-Exciting career growth opportunities within a globally renowned organization.
-Engaging projects with leading global brands, offering diverse and rewarding experiences.
-Supportive and collaborative work culture, fostering both personal and professional development.

Specifications for the working environment:
-Dynamic, young and diverse environment
-Full equipment provided by the company
-All modern equipped kitchen and lunch area – including latest coffee/tea machines
-Complex facilities for the work environment (Subway and all public transportation, local shops, restaurants and pharmacies)

*Candidates from abroad can be considered if relocating by themselves

Apply!!!