Italian Customer Advisor | Remote within Athens, Greece - Relocation Package

Cross Border Talents is recruiting an Italian Customer Advisor to work in the historic, beautiful, and sunny Athens, Greece!

Since 2014, we have been Outsmarting the Digital Skills Shortage with Global Recruiters and Algorithms. Our mission is to connect the Best Talent with Top Employers based in beautiful cities around the world, where the quality of life is a big plus for our candidates' journey.

Our 3 Seals of Excellence awarded by the European Commission testify to the value of our vision.

We have 1000+ job openings to fulfill every month across 10 EU countries. Care to join our success?

Are you looking for an opportunity to acquire professional experience and at the same time enjoy the amazing city of Athens? Want to make use of your language and technology skills?

Join one of the top BPO companies in Athens. Our client is a global leader and one of the biggest companies in Greece. Your mission as a customer support agent working with prestigious worldwide brands is to support their activities by offering the best quality service to their customers.

Your Role as a Customer Advisor:

• Represent a worldwide brand
• Integrate a multicultural environment
• Develop customer relationships and offer the best experience to the customer
• Troubleshoot through the use of open questions, support documents, and system training
• Offer recommendations to common problems or frequently asked questions

Requirements for the Customer Technical Advisor:

• Fluency in Italian (C2 Level or Native)
• Good knowledge of English (B2 level) *Please submit your CV in English
• Typing Speed: 25 words per minute
• Availability to work in rotating shifts
• Good computer skills
• Any kind of previous experience or contact with clients
• Excellent communication skills
• Good listening and empathy skills
• Good time management skills
• Team spirit and flexibility
• EU passport or Greek residence card

Cross Border Talent's Offer:

• Paid travel expenses, including airport pickup
• Free accommodation in a hotel for the first 14 days
• Free real estate agency services to help you find accommodation according to your requirements
• Assistance with legal processes and administration matters
• Renewable contract of 12 months
• Health coverage and private health care
• Attractive salary (14 salaries per year) with performance bonus
• Full-time position: 40 hrs per week = 8 hrs per day / 5 days a week
• Intensive training by certified instructors
• Work from home within Athens
• Free Greek lessons
• Engaging social and cultural activities with colleagues
• Discounts on many services and products, such as gym memberships, theme parks, and restaurants

Why Athens?

• Europes oldest capital city
• The first European Capital of Culture
• Ancient history and culture are evident at every step
• The birthplace of democracy and philosophy
• One of the sunniest cities in the world with approximately 270 days of sunshine per year
• Home to one of Greeces 18 UNESCO World Heritage Sites, the Acropolis of Athens
• Lively arts/music/festival scene
• The first ever plays were performed in Athens and there are 152 theatre halls in Athens today
• Home to more than 100 museums and galleries
• Vibrant nightlife
• A food and coffee lovers paradise
• Great street markets, farmers markets, and many other shopping opportunities
• Good public transportation
• An abundance of beaches and hiking trails and opportunities for adventurous outdoor activities in and around Athens
• A convenient gateway to the Greek islands
• Friendly and welcoming locals and an international vibe