Legal Customer Care with a Video Streaming Corporation (German Language)

Legal Customer Care with a Video Streaming Corporation (German Language)

Office Location is R. Febo Moniz 27B, 1150-152 Lisboa, Portugal

Salary is EUR 16,800 per year gross with bonuses

Join Our Team as a German Legal Online Operations Analyst in Lisbon!

Were excited to welcome new team members to our dynamic International Hub in Lisbon! This is a fantastic opportunity to contribute to a meaningful project that supports a major global online platform by reviewing, analyzing, and acting on reported content.

This role plays a key part in maintaining a safe and compliant digital environment, focusing on content removal that aligns with legal frameworks such as the DMCA.

Why this role could be perfect for you:

You'll be part of a fast-growing, multilingual team, working onsite and collaborating with various internal groups for a well-known multinational company in the online space.

What Youll Be Doing:

• Reviewing and analyzing online content and legal requests (on-site at our Lisbon office).

• Working Monday to Friday, 9:00 AM 6:00 PM (weekends off!).

• Communicating via email and chat.

• Working from our modern workspace at LACS Santos.

Key Responsibilities:

• Analyze various types of user-generated content, primarily reviews, but also images, websites, and more.

• Apply legal frameworks and client-provided guidelines to assess and take appropriate action on reported content.

• Review legal requests relating to privacy, defamation, fraud, and other concerns.

• Evaluate requests for validity and ensure accurate processing within set timelines.

• Stay updated on policies and guidelines relevant to the project.

• Gain valuable exposure to digital law and online content moderation processes.

What Were Looking For:

• Strong command of English and excellent communication skills.

• Up to 12 months of experience in administrative or detail-oriented roles.

• Familiarity with BPO KPIs is a plus.

• Proactive mindset with a collaborative spirit.

• Well-organized, with great time management skills.

• Fast learner who adapts easily to new processes and tools.

• Strong attention to detail and commitment to high-quality outcomes.

• Tech-savvy and analytical thinker.

Our Work Culture:

Were proud of our positive, inclusive, and energetic work environment where team spirit thrives. Here, youll be supported, appreciated, and empowered to grow. If youre looking for a place to learn, contribute meaningfully, and build your careerthis is it.