Remote Customer Care with a British Tobacco Corporation (Italian Language)

Remote Customer Care with a British Tobacco Corporation (Italian Language)

Work remotely from anywhere in Greece! You've got to be located in Greece.

Salary is EUR 1,200 per month gross with bonuses

Join our dynamic team and become a part of an exciting customer service experience, where you'll assist customers with the latest and most innovative products in the market.

We are looking for passionate individuals to provide expert guidance and exceptional support to customers, helping them discover and optimize their use of the new generation of products..

As a valued team member, you will have the opportunity to enhance your professional network, improve your communication skills, and gain valuable experience that will enrich your career journey.

Job Description

• Manage customer inquiries through various channels including phone calls, chat, social media, and email, offering insights and assistance with the new products.

• Offer solutions to customer queries, resolve technical issues, and provide detailed product information.

• Provide proactive guidance to both new and existing customers through outbound calls, helping them maximize their experience with products.

• Assist customers with navigating and making purchases on the online store.

• Stay informed on product updates, marketing initiatives, and industry regulations.

• Deliver a superior customer experience, ensuring every interaction is positive and helpful.

Prerequisites

• High school diploma or equivalent.

• Excellent Italian language skills, both verbal and written.

• Good knowledge of English.

• Familiarity with computer applications (MS Windows, Internet, etc.).

• A positive attitude, friendly demeanor, and excellent interpersonal skills.

• Willingness to learn, adapt, and grow in a dynamic environment.

• Integrity and a strong sense of accountability when handling customer information.

• Previous experience in customer service is a plus.

What We Offer:

• Full relocation support, covering all expenses from your departure until you settle into your new home.

• Competitive salary with the addition of two extra salaries per year.

• Comprehensive healthcare benefits and other attractive discounts.

• Paid, comprehensive training delivered by certified instructors.

• Career growth opportunities within a company with over 12,000 employees.

• Free online Greek language courses.

• Be part of a "Great Place to Work" certified company, renowned for its supportive and inclusive culture.

This is a fantastic opportunity to grow your career with a multinational company while gaining hands-on experience with globally recognized products. We embrace diversity and offer equal opportunities to all, fostering an environment where every individual is valued and empowered.