Remote Customer Care with a British Tobacco Corporation (Portuguese Language)

Remote Customer Care with a British Tobacco Corporation (Portuguese Language)

Work remotely from anywhere in Greece! You've got to be located in Greece.

Salary is EUR 1,100 per month gross with bonuses

Join a dynamic and forward-thinking customer service team, where you can make a meaningful impact by helping customers discover and enjoy the latest products in the industry.

We are seeking enthusiastic individuals to provide expert advice on a new range of innovative products, ensuring customers have the best experience possible. This is an exciting opportunity to build your professional network, enhance your communication skills, and add valuable experience to your resume while contributing to an outstanding customer journey.

Job Description:

• Assist customers through various communication channels, including phone calls, chat, social media, and email, providing them with valuable insights about the new generation of products.

• Help resolve customer inquiries, provide product information, and troubleshoot any technical issues they may encounter.

• Reach out to new and existing customers, offering guidance on product usage and ensuring they get the most out of their purchases.

• Support customers in navigating the online store to make informed buying decisions.

• Stay updated on product developments, marketing strategies, and any relevant policy or regulatory changes.

• Deliver an exceptional customer experience, always striving to exceed expectations.

Prerequisites:

• High school diploma or equivalent

• Proficiency in Portuguese (both verbal and written)

• Good command of English

• Basic computer literacy (MS Windows, internet applications, etc.)

• A positive attitude and friendly demeanor

• Eagerness to learn new skills and grow professionally

• Integrity and responsibility in handling sensitive information

• Previous experience in a customer service role is a plus

What we offer:

• Comprehensive support to help you relocate to Greece, including coverage for flight tickets, hotel accommodations, and assistance in finding a place to live (all at no cost to you).

• A competitive salary, along with two additional salary payments each year.

• Health benefits and access to numerous discounts.

• Paid training by certified instructors to ensure you succeed in your role.

• Clear career progression within a large, diverse organization.

• Free online Greek language courses.

• The chance to be part of a company recognized as a Great Place to Work.

This is a fantastic opportunity to grow your career in a multinational company, develop your skills, and be part of a diverse team that values equal opportunities for all. Join us and help shape the future of customer service!