Customer Care with a Computer Company (French Language)

Customer Care with a Computer Company (French Language)

Office Location is Av. de Sidónio Pais 93, 4250-488 Porto, Portugal

Salary is EUR 1,100 per month gross with bonuses

Experience the Power of a Game-Changing Career

Are you ready to take the next step in your career? Join a global leader in technology and services, empowering the brands of tomorrow. We support well-known brands the ones you rely on every day helping them thrive through technology and integrated solutions in over 70 countries. Were honored to be consistently recognized with prestigious awards like Worlds Best Workplaces, Best Companies for Career Growth, and Best Company Culture.

If youre looking to grow and be inspired, this is your opportunity. As a Customer Support Agent in Porto, Portugal, youll play a crucial role in meeting performance goals and fulfilling client expectations around operational excellence, including quality, efficiency, and enhancing the customer journey. Youll also contribute to service improvements that benefit users, while promoting client guidelines.

Career Growth and Personal Development

Were dedicated to providing you with all the training, advanced technologies, and ongoing support to help you succeed. With us, your career and personal development have no limits. Around 80% of our managers and leaders have advanced through internal promotions! We offer a variety of free learning and leadership development programs to help you carve out the career youve always dreamed of.

What You Will Do in This Role

As a Customer Support Agent, you will:

• Be the voice of our company your role directly impacts our customers

• Assist German-speaking customers through phone, email, chat, and social media

• Provide expert support for merchants regarding products and services

• Continuously optimize processes to improve merchant satisfaction

• Collaborate with teams like Sales and Marketing

• Join a diverse, international, and multilingual team

Your Qualifications

We believe youll be a great fit if you:

• Are fluent in French (C1) and have an advanced level of English (B2)

• Have strong communication skills and are customer-focused, approachable, and patient

• Possess a high level of empathy and are committed to delivering outstanding service

• Can handle escalations and solve complex issues with ease

• Have prior customer support experience

• Are comfortable with omnichannel support (phone, chat, email) and managing multiple tools

• Have a problem-solving mindset and the persistence to resolve challenges

• Are organized and remain calm under pressure

• Are proficient with smartphones, tablets, and computers

Even if you dont meet every qualification, we still encourage you to apply. Were committed to helping you find the right fit, whether for this role or another opportunity.

Whats in It for You

In this role, youll enjoy benefits tailored to your unique lifestyle, including:

• Full-time, indefinite contracts (negotiable based on your experience)

• Competitive salary and performance-based bonuses

• A central location in Porto, Portugal

• Comprehensive paid training on the company and your specific project

• Opportunities for career development, specialized courses, and language classes

Experience the Best Version of You!

If this opportunity aligns with your career goals, wed love to hear from you. Apply today and find out why so many global professionals consider us their employer of choice.

Equal Opportunity Employer

We embrace diversity and foster an inclusive environment. Were committed to providing equal opportunities to all candidates and maintaining a workplace free from discrimination and harassment. Our recruitment process is based on business needs, job requirements, and professional qualifications, regardless of race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other legally protected classification.

Eligibility to Work

In accordance with Portugals laws, only candidates authorized to work in Portugal will be considered for this position.