Remote Customer Care Supervisor with an Ecommerce Corporation (Dutch Language)

Remote Customer Care Supervisor with an Ecommerce Corporation (Dutch Language)

Work remotely from anywhere in Portugal! You've got to be located in Portugal.

Salary is EUR 1,250 per month gross with bonuses

Supervisors are key leaders who inspire and guide teams of Customer Service Representatives (CSRs) to achieve and surpass performance goals, while ensuring high standards of quality, customer satisfaction, and operational excellence. They provide ongoing coaching, support, motivation, and education to empower their teams to succeed every day.

What you'll do:

• Actively manage and deliver the required service levels to maximize team productivity, contributing to desired operational outcomes.

• Take initiative, drive results, and take ownership of your team's performance.

• Lead weekly T4I meetings (Team for Involvement, Improvement, Innovation, Increased KSAT) to foster engagement and growth.

• Offer real-time support to CSRs in handling transactions and provide floor walking assistance.

• Implement company-approved strategies and align team goals with broader objectives.

• Participate in continuous improvement efforts, bringing forward creative ideas and innovative solutions to enhance processes within the department and the organization.

• Ensure compliance with all relevant processes, procedures, and policies, including GDPR, GECSP, Information Security, HR, and more.

• Take on additional responsibilities as needed to support team and organizational success.

What you'll need:

• Fluency in written and spoken Dutch.

• A Higher Education Degree (preferred).

• For internal candidates, completion of the JUMP supervisor certification.

• Excellent written and verbal communication skills with the ability to deliver clear and impactful messages.

• A keen eye for detail to ensure accuracy and completeness in all tasks.

Benefits:

• A fantastic opportunity to work in a dynamic, internationally recognized company.

• Collaborate with leaders across various industries and expand your professional network.

• Access to ongoing training and personal development programs.

• Enjoy comprehensive health insurance, free language courses, sports activities, and organized events.